Medical Customer Service

Job Title: Ophthalmic Medical Assistant Industry: Healthcare / Ophthalmology Location (City, State): Austin, TX – North, Central, and West Austin locations | Fully On-Site Compensation: $18–$20/hour Benefits: This position is eligible for medical, dental, vision, life insurance, disability coverage, EAP resources, and 401(k) with employer contributions. Work Schedule: Full-Time/ M-F 8AM- 5PM About Our Client: Addison Group is partnering with a well-established specialty healthcare organization seeking compassionate and motivated individuals interested in launching a long-term career in the medical field. Our client provides hands-on training and career growth opportunities for candidates eager to learn and make a difference in patient care. Job Description: Our client is hiring Entry-Level Ophthalmic Technicians to support physicians and clinical staff in delivering high-quality eye care services. This is an excellent opportunity for individuals looking to gain clinical experience in a fast-paced healthcare environment — no prior ophthalmology experience required. In this role, you’ll work closely with patients throughout their visit, assist with diagnostic testing, prepare patients for exams, and support providers during treatments and procedures. Key Responsibilities: Collect patient medical histories and accurately enter information into electronic medical records Perform preliminary vision screenings and assist with patient intake processes Capture diagnostic imaging and prepare exam rooms for patient appointments Support physicians during in-office procedures and treatments Provide a welcoming, supportive experience for patients during their visit Travel to satellite clinic locations as needed during the workday with paid travel time provided Maintain accurate documentation and follow clinic protocols and procedures Assist with maintaining clean, organized clinical workspaces Qualifications: Previous Medical Assistant background Excellent communication and interpersonal skills with a patient-focused mindset Comfortable learning new systems, medical terminology, and clinical procedures Basic computer proficiency and ability to navigate electronic systems Reliable transportation and a valid Texas driver’s license with a clean driving record required Bilingual Spanish-speaking candidates are encouraged to apply Dependable, professional, and able to thrive in a team-oriented environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.