EMPLOYMENT PROGRAM REPRESENTATIVE

EMPLOYMENT PROGRAM REPRESENTATIVE - Employment Development Department Location: Alameda County, Oakland (Hybrid telework eligible). Telework requires high‑speed internet. Work Shift: 8:00 am – 5:00 pm, Monday–Friday. Job Type: 12‑month limited term (full time). Pay Range Base salary: $4,055.00‑$4,837.00 (Classification A)

• 4,390.00‑$5,495.00 (Classification B)
• 5,041.00‑$6,310.00 (Classification C). Minimum salary applies for new state candidates.

Equal‑Opportunity Employer Statement The State of California is an equal opportunity employer. All applicants are considered without regard to age, ancestry, color, disability, familial status, gender, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Position Details Job Code: JC‑500475 Position #.: 280‑853‑9194‑946 Working Title: Employment Program Representative Classification: EMPLOYMENT PROGRAM REPRESENTATIVE Number of Positions: Multiple Work Location: Alameda County, Oakland Telework: Hybrid (subject to business needs) Work Week: Monday‑Friday Work Shift: 8:00 am – 5:00 pm Expected Duration: 12‑month limited term (may be extended or become permanent) Department Information The Employment Development Department (EDD) is one of the largest state departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers to build California’s economy. Job Description & Responsibilities As an Employment Program Representative, you will provide accurate and professional customer service in a call‑center environment, assisting customers in filing unemployment insurance claims, determining benefit eligibility, and processing claims using electronic/computer systems. You will comply with laws, policies, and procedures when handling confidential information. Expectations include punctuality, positive communication, active listening, efficient call management, and turning negative situations into positive ones. Qualifications & Skills The ideal candidate will: ask pertinent questions , demonstrate a desire to understand job expectations, provide feedback for process improvement, work independently while contributing to team goals, and have sound computer skills to learn, train, and transition into UI computer programs. Training will be provided. Travel and/or overtime may be required. Application Instructions Preferred method: Apply electronically through CalCareer at Submit ONE application only. If you cannot apply electronically, mail a completed State Examination/Employment Application STD Form 678 and required documents to: Employment Development Department Attn: Job Control #500475 Human Resource Services Division, MIC 54 PO Box 826880 Sacramento, CA 94280‑0001 Drop‑off address: Employment Development Department Attn: Job Control #500475 EDD/Human Resource Services Division (6th floor solar) 722 Capitol Mall Sacramento, CA 95814 08:00 am – 04:30 pm Required application documents include: State Examination/Employment Application STD Form 678 (electronic or paper), evidence of eligibility, school transcripts, and optional resume. Applicants must meet the minimum qualifications. Final filing date: 12/13/2025. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Government Administration #J-18808-Ljbffr Employment Development Department