Home Equity Mortgage Loan Processor

Job Description Assists members with mortgage lending needs, analyzing loan requests and making credit recommendations based on Credit Union policies, federal regulations and local and state laws. Essential Functions & Responsibilities Answers Mortgage Department queue calls and reviews residential loan applications, both first mortgages and home equity loans, ensuring accuracy and compliance with policies and laws. Explains loan programs to members, evaluates their needs and recommends options. Pulls credit reports, orders appraisals, property abstracts, surveys, and employment verifications, informs supervisor of discrepancies and submits files for underwriting approval. Works with other departments as necessary to minimize risk and achieve success. Performs other duties as assigned. Performance Measurements Meet the monthly incentive goal. Return all phone calls and answer all correspondence within 24 hours. Ensure all lending activities and approved loans comply with established policies, regulations and secondary market guidelines. Provide informed, professional, and accurate service and support to all members and associates. Demonstrate knowledge of all mortgage products and rates within the Credit Union and industry overall. Maintain working knowledge of mortgage products and rates within the Credit Union and industry overall. Develop recommendations for cost efficiency and product, pricing, and process enhancements by monitoring trends in operations and deposit services. Maintain a dependable record of attendance and timeliness. Comply with Credit Union's security policy and other applicable policies and procedures. Knowledge and Skills Experience: One‑to‑three years of similar or related experience. Education: High school education or GED. Interpersonal Skills: Work involves personal contact with others inside or outside the organization for conflict resolution, building relationships and soliciting cooperation. Discussions involve confidentiality and discretion, requiring diplomacy and tact. Other Skills Must possess sales/service skill. Must have an NMLS license or the ability to qualify/obtain one. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending are preferred. Must have working knowledge of regulations affecting mortgage lending. Must have good verbal and written communication skills. Must have working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment. Must be able to read and understand property appraisals, title reports, surveys, and credit reports. Must have analytical/judgmental skills. Experience with MeridianLink and FICS is preferred. Physical Requirements This position is desk‑bound. Physical activity is generally limited to lifting small boxes or items less than 20 lbs. Must be able to sit for an extended period of time. Work Environment Typical office environment. Disclaimer Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the American with Disabilities Act. #J-18808-Ljbffr Signature Federal Credit Union