IT Support and Field Technician

Build Your IT Career with CMIT SolutionsCMIT Solutions is looking for a motivated, customer-focused IT Support and Field Technician to join our growing team. This entry-level role is ideal for someone who enjoys technology, likes helping people, and wants a real opportunity to begin or grow a long-term career in IT. We are willing to train the right candidate and care more about attitude, reliability, communication skills, curiosity, and problem-solving ability than extensive technical experience.This role is intended to be an entry point into our technical career path and can help develop skills used in future roles such as Service Desk Technician, Field Service Technician, Support Engineer, Systems Administrator, Network Engineer, and Technical Lead.If you have been building technology skills through school, certifications, hands-on work, side projects, helping family or friends, or your own curiosity, we want to hear from you. You do not need to have followed a traditional IT path to be considered for this role.Our Team, Our ApproachAt CMIT Solutions of Stamford & Hartford, we believe good technology support starts with good teamwork. We work together, support one another, and stay focused on helping clients use technology with less frustration and more confidence.Our team is organized, detail-oriented, and committed to doing the job the right way. We use documented procedures, thoughtful planning, and clear communication so our work is consistent, professional, and easier to learn from. Around here, "winging it" is not a process, even when it feels tempting.We are also a growing company that looks for better ways to serve our clients and strengthen our team. That includes using modern tools, improving how we work, and staying curious about technology, cybersecurity, automation, and AI in practical ways that help real businesses.When you join our team, your effort matters. We value people who are respectful, reliable, curious, and willing to learn. If you bring a strong work ethic, a service mindset, and the drive to build a career in IT, we will help you develop the skills and professional habits to grow.Scope of the RoleThis is a client-facing technical support role with a mix of remote support, onsite field work, workstation setup, hardware installation, basic troubleshooting, documentation, and ticket updates. You will work under the guidance of experienced technical team members and build practical experience supporting Microsoft 365, Windows workstations, printers, networking basics, and client technology environments.Success in this role comes from being reliable, curious, careful, coachable, professional, and willing to follow through.What You Will DoOperations & MonitoringReview and respond to system alerts.Follow documented procedures and operational checklists.Participate in the remote monitoring and management process.Escalate issues according to established procedures.Maintain accurate records and documentation.Client SupportAssist users with routine technology requests.Support Microsoft 365 applications including Outlook, Teams, and OneDrive.Help users with workstation, printer, and peripheral issues.Document work performed and communicate status updates.Technology DeploymentsInstall desktops, laptops, monitors, docking stations, and peripherals.Configure and install network printers.Inventory and verify IT equipment.Assist senior engineers with hardware deployments and technical projects.Training & GrowthMonitoring alert review and responseClient support proceduresWorkstation deployment standardsDocumentation requirementsInventory managementOnsite field service activitiesTechnical troubleshooting fundamentalsHow We Help You GrowLearn through a mix of hands-on work, documented procedures, shadowing, and coaching from experienced technical team members.Build practical skills in Microsoft 365, Windows workstations, hardware setup, networking basics, documentation, and client communication.Receive feedback that helps you understand what you did well, where to improve, and what to focus on next.Develop professional habits that matter in IT, including clear communication, careful follow-through, accurate notes, and reliable client service.Grow at a pace based on your reliability, learning progress, quality of work, and the needs of the business.What We Are Looking ForYou will be expected to ask good questions, take notes, follow procedures, communicate clearly, and keep improving. We are looking for someone who treats each client interaction and each technical task as a chance to learn.RequiredStrong customer service skillsProfessional verbal and written communicationReliable transportation and valid driver licenseStrong attention to detailAbility to follow documented proceduresBasic computer proficiencyInterest in technology and learning new skillsPositive attitude and willingness to growHelpful but not requiredTechnical support experienceHands-on experience with computer hardware installations, Windows operating systems, or basic networking concepts from work, school, personal projects, volunteering, or helping othersExperience setting up or working with computers, printers, cabling, electronics, or other technologyMicrosoft 365 familiarityTechnical school courseworkCompTIA or Microsoft certification exposureExperience using ticketing systemsWho Succeeds Here?Enjoy helping peopleLike learning new technologyCommunicate professionallyFollow procedures carefullyTake pride in accuracy and documentationWork well independently and as part of a teamStay calm when solving problemsWant to build a long-term IT careerThis role may be a strong fit for someone who is dependable, coachable, proud of doing careful work, and ready to use an opportunity well.Physical RequirementsTravel to client locations in Fairfield County, CT during the workdayLift and move computer equipment, monitors, printers, and related hardwareWork under desks, in wiring closets, server rooms, and office environmentsPerform hands-on installation and inventory tasksCareer PathEntry point: IT Support and Field TechnicianService Desk TechnicianField Service TechnicianSupport EngineerSystems AdministratorNetwork EngineerSenior Systems Administrator / Technical LeadTo ApplyTell us about the most technical thing you have ever installed, repaired, built, configured, or figured out. This can be from work, school, hobbies, volunteer activities, helping family or friends, or personal projects. We are interested in how you approached the problem, what you learned, and how you handled it when something did not work the first time.