Program Manager III Temporary

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low-income housing program as well as drug and alcohol rehabilitation. Learn more at .

PAY RATE: $80096.61 -$84312.22Per Year

BENEFITS: VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

Program Manager III manages a large complex program with multiple functions or services according to contract and budget guidelines. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff overseeing resources and coordinating the efforts of the program team members including VOALA sub-contractors community partners and ongoing outreach as it pertains to the target population. The Program Manager III will assure that all goals and objectives are accomplished according to plan.

DUTIES AND RESPONSIBILITIES

• Develop and manage project budget project development performance goals and service delivery for service programs in accordance with stated grant requirements
• Develop program policies procedure plans and associated communications documents
• Proactively manage changes in project scope identify potential crises and devise contingency plans
• Develop best practices and tools for project execution and management
• Train coach and manage service team on program requirements tools and methods to meet those requirements
• Effectively communicate project expectation to team members and senior management in a timely and clear fashion
• Delegate tasks and responsibilities to appropriate personnel
• Manage multiple teams of staff located at various work sites
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
• Ensure program interim and final goals and requirements are achieved
• Prepare monthly budget reports and proposals
• Estimate and allocate resources that participants may need in order to achieve project goals
• Create and analyze budget reports and program goals
• Communicate with funder on an ongoing basis
• Collaborate with community partners for services and housing opportunities to program participants
• Coach mentor and supervise project team members and influence them to take positive action and accountability for their assigned work
• Collaborate with other VOALA programs and community partners and representing the interests of the agency the program and its participants in all networking and public relations opportunities
• Effectively prioritize and execute tasks in high pressure situations
• Other duties as required

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result the positions supervised by this job description are on-site and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• PROGRAM AND BUDGET DEVELOPMENT:
  Develop program policies procedure plans and associated communications documents
  Proactively manage changes in project scope identify potential crises and devise contingency plans
  Develop best practices and tools for project execution and management
• WORKFORCE MANAGEMENT: Train coach and manage Homeless Services team on program requirements tools and methods to meet those requirements.
• MULTIPLE LOCATIONS: Manage multiple teams of staff located at various work sites
• BUDGETING RESOURCES:
• FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements communicate with funder on an ongoing basis.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency the program and its participants in all networking and public relations opportunities.
• PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs; budgets deploys and organizes resources.
• CHANGE LEADERSHIP: Identifies better faster more efficient ways to achieve the mission of VOALA.
• Community Outreach.
• Coaches and mentors junior staff.
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental-illness substance abuse recently released from incarceration and other challenges.

EDUCATION:

• Bachelors degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

EXPERIENCE:

• 5 years of experience in Social Services Program Management Coordination or Supervision
• Minimum of 4 years of direct experience in Staff Management Experience in Homeless Services Department of Mental Health and/or Substance Use Disorder (DMC) Programs
• Budget Management / Oversight Experience
• Experience managing programs with over 10 staff serving clients with multiple modalities

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services
• History of working with multiple community partners existing relationships a major plus.
• Experience connecting clients to community and government resources.
• Experience serving the target community (veterans homeless at-risk youth et cetera)
• Extensive experience with large and complex social services programs serving clients with various levels of acuity and need.
• Bilingual in English and Spanish.
• Well informed of organizational priorities and procedures.
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.

Required Experience:

IC