O&O Park Team Lead

Team Lead – Full-time (Onsite) Department: Operations. Reports To: General Manager. Who We Are At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. Who You Are Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager, just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong. Key Responsibilities Act as Manager on Duty when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on‑the‑floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development: lead sales & service, parties & events, and F&B & facilities functions as outlined. Alternative Part‑time Flex Lead role on weekends as needed. Qualifications At least 18 years old. Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including POS systems and tools like Microsoft Office Suite and Teams. Availability to work evenings, weekends, and holidays. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Ability to lift and carry a minimum of 20 pounds as needed. Benefits Competitive hourly rate of $23.00 per hour. Full‑time employees enjoy medical, dental, and vision coverage along with a 401(k) plan with company matching (eligibility based on age and tenure). Equal opportunity employer. Celebrates diversity and is committed to an inclusive environment. Why This Role Matters Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team. #J-18808-Ljbffr CircusTrix, LLC