Telehealth Provider (Urgent Care)

Job Description

Job Description

Join a Team That's Redefining Access to Care

Become part of one of the region's most innovative and respected healthcare organizations. As a Virtual Provider with Yale New Haven Health Urgent Care , you'll deliver high-quality care to patients across Connecticut, New York, and Massachusetts while working remotely as part of a highly engaged and experienced telehealth team.

Our virtual care program operates 24 hours a day, 7 days a week , serving as a critical extension of our urgent care network and an increasingly important access point to the broader Yale New Haven Health system. Since launching, the virtual team has maintained exceptional stability, supported by experienced providers, strong operational leadership, and a shared commitment to delivering outstanding patient care.

Important

Previous telehealth experience is required. This role supports an established, high-performing virtual care program, and candidates must be comfortable independently evaluating and treating patients within a telemedicine environment from day one.

Why Providers Choose Yale New Haven Health Urgent CareExceptional Clinical Support

Practice with confidence alongside experienced colleagues, engaged clinical leadership, and the resources of one of the region's leading healthcare organizations.

Established Virtual Care Model

Join a mature, successful telehealth program with proven workflows, strong operational support, and growing visibility across the health system.

Scheduling Built Around People

Our dedicated scheduling team works directly with providers to create fair, thoughtful schedules. We believe provider scheduling should be driven by people, not software.

Structured and Predictable Scheduling

Full-time providers work a schedule of four 9-hour shifts per week , consisting of a combination of morning, daytime, evening, and weekend coverage.

Work From Home with Purpose

Enjoy the flexibility of a fully remote role while remaining closely connected to colleagues, leadership, and the patients you serve.

Meaningful Impact

Serve patients throughout Connecticut, New York, and Massachusetts while helping improve access to care across the Yale New Haven Health network.

Virtual Team Spotlight

Innovative • Collaborative • Experienced • Stable • Patient-Focused

Our virtual care team has remained remarkably stable since its inception, creating an environment where providers develop strong professional relationships and benefit from shared expertise. Team members are passionate about telehealth, committed to clinical excellence, and energized by the evolving role virtual care plays within healthcare.

As patient demand continues to grow, the virtual program increasingly serves as a bridge between urgent care services and the broader Yale New Haven Health system, helping connect patients to the right care at the right time.

Providers benefit from established workflows, experienced colleagues, supportive leadership, and the opportunity to contribute to one of the organization's most innovative clinical programs.

What Our Patients Say

"I got a telehealth appointment with an excellent provider within 10 minutes of requesting an appointment. Amazing service! My provider was kind, helpful, competent, and sent my prescription in immediately. Couldn't be more pleased!"

"All staff I encountered were professional, fast-acting, knowledgeable, and helpful."

"The appointment process was incredibly easy. I was speaking with an online provider within five minutes of starting the booking process."

These experiences reflect what makes our virtual care program successful: rapid access to care, exceptional clinical expertise, compassionate providers, and a seamless patient experience.

Your Role

• Evaluate, diagnose, and treat patients through phone and video telehealth visits.
• Obtain focused histories, review medical records, and develop evidence-based treatment plans.
• Order and interpret laboratory and diagnostic testing when clinically appropriate.
• Prescribe medications in accordance with state and federal regulations.
• Consult with colleagues and specialists as needed to optimize patient outcomes.
• Coordinate referrals and escalation to in-person care when clinically indicated.
• Deliver compassionate, efficient care that supports an exceptional patient experience.

Key Clinical Knowledge Areas

Providers should possess strong clinical knowledge and experience managing common urgent care presentations across all age groups, including:

• Upper respiratory infections
• Asthma and COPD
• Rashes and skin infections
• Allergic reactions
• Eye infections and injuries
• Headaches
• Chest pain and cardiac complaints
• Musculoskeletal injuries, sprains, and fractures

What Makes This Opportunity Unique

• 100% remote position
• Established 24/7 telehealth operation
• High-performing, highly stable provider team
• Opportunity to treat patients across three states
• Significant visibility within Yale New Haven Health
• Meaningful role in expanding access to care
• Opportunity to help shape the future of virtual healthcare delivery

Qualifications

• Active Connecticut, New York, and Massachusetts licenses required
• Controlled Substance Registration
• Federal DEA Registration
• Board Certification as an Advanced Practitioner
• ACLS Certification
• PALS Certification
• Prior telehealth experience required
• Strong independent clinical decision-making skills
• Ability to thrive in a fast-paced virtual care environment

Residency Requirement

Candidates must reside within one of our service states: Connecticut, New York, or Massachusetts.

What We Offer

• Competitive compensation and comprehensive benefits
• Annual retention bonus opportunities
• Flexible scheduling within a structured model
• Overnight shift differential
• Professional growth within a leading healthcare organization
• Strong clinical and operational support
• Opportunity to be part of an innovative and expanding care model

Compensation

$70-$80 per hour based on experience

Ready to Take the Next Step?

If you're an experienced telehealth provider looking to join a highly successful virtual care team, we'd love to connect. This is an opportunity to practice remotely while remaining part of a respected healthcare organization that values innovation, clinical excellence, provider support, and patient-centered care.

Join a team that is expanding access, improving patient outcomes, and helping define the future of healthcare delivery across Connecticut, New York, and Massachusetts.

Apply today and help shape what's next in virtual care.

Yale New Haven Health Urgent Care is an equal-opportunity employer. We recognize and celebrate our inclusive work environment and encourage candidates of all backgrounds and perspectives to apply. At Yale New Haven Health Urgent Care, we’re committed to maintaining an inclusive and transparent environment where every voice is heard and acknowledged. The Yale New Haven Health Urgent Care team embraces our differences and knows that our diverse culture is a strength that drives our success.