Assistant Manager 1

Assistant Manager Level 1

In conjunction with the Store Manager, assists in managing all operational aspects of a store according to company policies and procedures; and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers.

Job responsibilities include:

• Ensuring all employees attend monthly safety meetings and comply with company safety goals, which include reporting of accidents and completing required documentation
• Training and supervising employee's work. Assigns work schedules and specific work duties. Resolves employee grievances and discipline
• May lead store audits to ensure compliance. Knowledgeable in all facets of a store environment
• Completes accounting functions daily (invoices, re-bills, End-of-Days, night deposits, inventory receipts) per company policy
• Coordinates and conducts product knowledge training; ensures on-the-job training programs are applied; and attends and participates in training workshops as directed by the Store Manager and/or outlined in the company training program
• Maintains the highest levels of customer service and satisfaction. Communicates the importance of customer service to all employees and ensures timely resolution of customer complaints
• Ensures telephones are answered promptly and courteously
• Ensures all work expected of the location is completed
• Ensures adequate staffing based on store volume
• Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy
• Knowledge in all facets of store operations
• Provides customers with knowledgeable, courteous, and prompt service while sensitive to their needs
• Champions safe work practices and Commercial Tire's safety guidelines and standards. Safety Audit. Number of WC claims, score on safety audit, incidents
• Identifies new sales opportunities and obtains unit sales goals in assigned areas
• Supports and promotes operational compliance scores for company audits (Operational and Safety)
• Supports and promotes Commercial Tire Safety standards
• Supports and promotes in shop vehicle inspection process
• Other duties as assigned

Accountabilities and performance measures include:

• Obtains Sales and Gross Profit goals in assigned categories
• Supports and promotes operational compliance scores for company audits (Operational and Safety)
• Supports and promotes Commercial Tire Safety standards
• Supports and promotes in shop vehicle inspection process

Competencies and skills include:

• Directing Others
• Process Management
• Customer Focus
• Tire Industry Knowledge
• General knowledge of Word, Excel, and Outlook.

Qualifications required:

• Valid Driver's License and Insurable Driving Record
• 2-years related experience in the tire industry
• High School Diploma (or equivalent) plus some college or technical school (preferred).

Essential physical and environmental functions include:

Physical demands:

• Standing: 75% | Walking: 50% | Sitting: 25%
• Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
• Frequent lifting/carrying: up to 50 lbs
• Frequent use of hands and fingers for grasping and dexterity
• Constant visual, auditory, and verbal communication required

Work environment:

• Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
• Occasional work in extreme heat/cold or wet/humid environments
• Occasional hazards due to mechanical equipment, moving objects

Equipment operated:

• Company-provided software and system for work orders and inventory
• Tire machines, compressors, air tools and hand tools
• Required to use protective gear (PPE)

Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.