Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
In our agency, we believe every day is an opportunity to plan for a brighter future. Ive had the honor of serving my community for the past 14 years, and being a State Farm agent has truly changed my life both personally and professionally. I was born in Mexico City and moved to Omaha in the mid-90s. Most of my family is still in Mexico, and I visit as often as I can.

Family means everything to me my parents taught me to work hard, be honest, and treat others the way I want to be treated. I never imagined I would become an insurance agent, but this career has become one of the most rewarding paths I could have taken. It has allowed me to build deep connections within the community, many of which have turned into lifelong friendships. My incredible team works hard to support our customers across Bellevue, Omaha, Council Bluffs, and throughout Nebraska and Iowa.

We offer a Simple IRA, a hiring bonus, and strong worklife balance. Were looking for individuals who are hardworking and passionate about making a real difference in the community. If youre someone who values connection, service, and growth, this is a place where your work can truly matter.

ROLE DESCRIPTION:
We are seeking a part-time Customer Service Representative to support our service team with general administrative and back-office responsibilities. In this role, youll act as an extra set of hands for the team - helping with day-to-day tasks, assisting with customer needs, and providing coverage whenever team members are out of the office.

This position begins at 25 hours per week with the opportunity to transition into a full-time role as you grow within the agency. Candidates must be willing to obtain their insurance licenses (agency support provided).

RESPONSIBILITIES:

• Assist with administrative duties including filing, scanning, data entry, and document organization
• Support the service team with customer requests and policy-related tasks
• Manage incoming calls and route inquiries appropriately
• Provide coverage for team members when they are out of the office
• Maintain accurate and organized records across agency systems
• Jump in on general office tasks to ensure smooth daily operations

QUALIFICATIONS:

• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Clear and professional communication skills
• Comfortable learning new systems and following established processes
• Willingness to obtain required insurance licenses (support available)
• Previous administrative or customer service experience preferred

This is a great opportunity for someone who enjoys variety, thrives in a supportive team environment, and wants a path toward full-time growth within the agency.