Facilities Management Director

JLL empowers you to shape a brighter wayOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves:The Facilities Management Director plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client. This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel). You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services. While we welcome applications from all qualified candidates, the ideal candidate lives in or near the St. Louis, MO or North Charleston, SC areas (or is open to relocating) due to proximity to key client sites.What your day-to-day will look like:Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locationsOversee CMMS (Computerized Maintenance Management System) administration throughout the regionOversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial recordsPartner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer supportMonitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractorsServe as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship managementDrive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience servicesCollaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teamsContribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clientsRequired qualifications:10+ years of progressive experience in facilities management with 2+ years in director capacityBachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experienceDemonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systemsProven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sitesStrong experience in vendor management, contract administration, and lease portfolio oversightDemonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operationsExperience in capital planning processes and successfully executing capital improvement projectsExceptional customer service orientation with proven ability to build and maintain strong client relationshipsExcellent organizational, leadership, and team management capabilities with the ability to mentor and develop talentPreferred qualifications:Experience managing corporate and manufacturing environmentsProven success managing subtenant relationships and complex lease portfoliosAdvanced proficiency in data analysis and using data-driven insights to improve operations and client satisfactionFamiliarity with lease management systems and processesProfessional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentialsExperience working with enterprise-level CMMS platforms and driving system optimizationTrack record of achieving and exceeding key performance indicators in a multi-site facilities management environmentCOMPENSATION: $200-260K BASE + 30% TARGET BONUSThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:200,000.00 – 260,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Charleston, SC, North Charleston, SC, St. Louis, MOIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy StatementFor additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy hereJones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.