VIP Agent/ Afterhours/Corporate Agent

Balboa Travel is seeking experienced travel agents to support our VIP, after-hours, and corporate teams on a dedicated account.. This role requires outstanding customer service, strong international travel knowledge, exceptional attention to detail, and the ability to manage complex travel arrangements under time-sensitive and after-hours conditions.

The ideal candidate is calm under pressure, highly resourceful, discreet, and comfortable handling last-minute changes, disruptions, and highly personalized requests while maintaining the highest level of professionalism and confidentiality.

Key Responsibilities

• Provide 24/7/after-hours travel support to VIP and high-profile clients.
• Manage complex domestic and international itineraries, including multi-city, multi-country, and last-minute travel.
• Arrange and modify air, hotel, car rental, private transportation, and other travel services .
• Handle urgent itinerary changes, cancellations, delays, missed connections, schedule changes, and other travel emergencies.
• Proactively monitor VIP itineraries and identify potential disruptions before they affect the client.
• Provide highly personalized service based on each client's preferences, travel history, and individual requirements.
• Coordinate premium and luxury travel arrangements, including business- and first-class air travel and preferred hotel accommodations.
• Demonstrate strong knowledge of international geography, airports, airlines, time zones, visas, passports, entry requirements, and international travel procedures .
• Provide guidance regarding international travel requirements and coordinate with appropriate resources when specialized documentation or destination information is required.
• Work directly with airlines, hotels, transportation providers, travel suppliers, and VIP contacts to resolve issues quickly and discreetly.
• Maintain accurate client profiles, preferences, notes, and travel records.
• Protect confidential client information and demonstrate exceptional discretion at all times.
• Communicate clearly and professionally by phone, email, messaging, and other after-hours communication channels.
• Work independently while making sound decisions in high-pressure situations.
• Maintain detailed documentation of after-hours activities and handoffs to daytime travel teams.

VIP Service Skills

• Exceptional white-glove customer service and relationship-management skills.
• Ability to anticipate client needs rather than simply respond to requests.
• Strong understanding of the expectations and service standards associated with VIP, executive, and high-net-worth travelers .
• Professional, polished, discreet, and confident communication style.
• Excellent problem-solving and decision-making skills during travel disruptions.
• Ability to remain composed and solutions-focused in high-pressure situations.
• Strong attention to detail and commitment to delivering a seamless client experience.
• Ability to manage sensitive or demanding situations with tact and diplomacy.
• Demonstrated ability to build trust and long-term relationships with discerning travelers.

Sabre GDS Expertise

• Advanced working knowledge of Sabre GDS .
• Ability to efficiently create, modify, reissue, exchange, and cancel air reservations.
• Strong understanding of PNR creation and management.
• Proficiency with fare displays, availability, schedules, ticketing, exchanges, refunds, and itinerary management and strong knowledge of NDC is highly preferred.
• Ability to research complex international routings and identify alternative flight options quickly.
• Experience handling schedule changes, irregular operations, waitlists, seat assignments, special service requests, and other airline-related requirements.
• Ability to troubleshoot complex reservation and ticketing issues independently.
• Strong understanding of airline fare rules and international ticketing procedures.

International Travel Expertise

• Extensive knowledge of international destinations, airports, airlines, and routing options.
• Familiarity with international travel regulations, entry requirements, visas, passports, and destination-specific considerations.
• Knowledge of international time zones and ability to accurately manage travel across multiple regions.
• Experience arranging complex international and multi-destination itineraries.
• Understanding of premium cabin products, international airline services, airport lounges, and VIP travel experiences.
• Ability to quickly research and adapt to changing international travel requirements.

Qualifications

• 5+ years of professional travel-agent or corporate/VIP travel experience preferred.
• Strong Sabre GDS experience required.
• Proven experience supporting VIP, executive, luxury, entertainment, corporate, or high-net-worth travelers strongly preferred.
• Demonstrated international travel and complex itinerary experience.
• Excellent written and verbal communication skills.
• Strong computer, research, organizational, and multitasking abilities.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and follow-through.
• Ability to work evenings, nights, weekends, holidays, and other after-hours shifts as required.

Position Details:

• Job Type: Full-time
• Location: Remote (Open to candidates based in the 50 United States)

Benefits:

• 401(k) plan
• Health, dental, and vision insurance
• Paid time off
• Reimbursement for internet expenses