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DSR Lead

The DSR Lead guides, coaches, and inspires the Direct Sales Representative (DSR) team to drive performance, exceed sales goals, and deliver exceptional customer experiences. This leadership role combines sales expertise with people management to foster a culture of accountability, results, and customer focus. The ideal candidate thrives in a fast-paced environment, communicates effectively, and motivates a team to succeed.

• 3+ years of sales experience, including hands-on experience leading or supervising a team

• Proven track record of meeting or exceeding sales targets

• Strong coaching, mentoring, and motivational skills

• Excellent communication, negotiation, and problem-solving abilities

• Ability to analyze performance data and translate insights into actionable strategies

• Comfortable in a dynamic, performance-driven environment

• Experience in skilled trades, home services, or B2C field sales is a strong plus

• Lead and supervise the DSR team, setting daily and weekly targets and ensuring consistent achievement of sales goals

• Monitor KPIs such as lead generation, conversion rates, and revenue growth; provide regular reporting to leadership

• Coach and mentor team members to improve performance, product knowledge, and customer engagement

• Partner with Marketing and Operations to align campaigns, promotions, and sales execution

• Manage pipeline health, ensuring timely follow-up and effective customer communication

• Handle escalated customer issues professionally with a focus on resolution

• Assist in recruiting, onboarding, and training new sales representatives

• Foster a positive, team-oriented culture focused on growth, accountability, and service excellence