Billing Services: Part-time Mail Clerk

Job Description

Job Description

Billing Services: Part-time Mail Clerk

Expected Work Schedule Mon-Fri, 9a-1p

Department: Administration – Finance – Account Services

Reports To: Billing Services Coordinator

FLSA Status: Non-exempt

Pay Grade: 16

Prepared: 11/13/2023

Summary

POSITION SUMMARY:

The Billing Services: Part-time Mail Clerk is responsible for the timely distribution of internal and external incoming and outgoing mail. This includes sorting, documenting, and delivering mail in a prompt manner. This role will also be responsible for tracking, verifying, researching, and redistributing any undeliverable mail items. This role also assists the Accounts Receivable department with Laserfiche scanning and various other duties deemed necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES ( include, but not limited to, the following):

• On time and ready to work during defined hours
• Attends and participates in department staff meetings
• Basic knowledge and understanding of SD1 Rules and Regulations
• Understands and complies with SD1 Employee Handbook
• Understands and follows departmental policies and procedures
• Works cooperatively with internal and external customers and coworkers
• Maintains internal mailboxes for all SD1 Main Office employees and departments
• Monitors and proactively maintains mail machine and supplies
• Monitors and proactively reports postage funds
• Utilizes local PVA data and other web-based sites to assist with mailing address updates and verification
• Makes routine utility billing account customer contact information updates
• Assists with Laserfiche document scanning and records retention needs
• Coordinates with other departments to assist with special mailing needs

Competencies

• Accountability: Displays personal accountability for tasks and deliverables
• Collaboration: Demonstrates cooperation and teamwork
• Customer Focus: Exhibits professional demeanor with internal and external customers
• Integrity: Demonstrates responsibility towards the company, its property, and co-workers
• Safety: Adheres to all SD1 safety policies and procedures
• Environmental Stewardship: Demonstrates environmentally conscious practices
• Job Knowledge and Performance: Successfully completes essential duties
• Program & Process Awareness: Knowledge of appropriate rules and regulations that impact roles and responsibilities and ability to interpret these rules and regulations
• Critical & Strategic Thinking: Identifies problems and asks the right questions that lead to a resolution
• Productivity: Exhibits plans for potential interruptions and employs methods to ensure they don’t disrupt efficiency
• Continuous Improvement: Identifies and modifies approaches or strategies as needed to continually improve self, team, and organizational performance
• Attention to Detail: Uses appropriate tools to synthesize data, establish a path to reach measurable results and measure success.
• Communication: Articulates ideas and information in a way that is clear and concise, both verbally and in writing.
• Flexibility & Adaptability: Adapts quickly and positively to internal and external changes.
• Professionalism: Remains calm, professional and positive through difficult and challenging situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or GED and one-year related experience and/or combination of education and experience

Knowledge, Skills and Abilities:

• Attention to Detail: Uses appropriate tools to synthesize data, establish a path to reach measurable results and measure success
• Communication: Articulates ideas and information clearly and concise, both verbally and in writing
• Flexibility & Adaptability: Adapts quickly and positively to internal and external changes
• Professionalism: Remains calm, professional and positive through difficult and challenging situations
• Active Listening: Listens to understand the other’s perspectives, issues and concerns before responding, giving full attention to what other people are saying and not interrupting at inappropriate times
• Organization & Time Management: Proactively prioritizes work and utilizes time when working individually or in collaboration with others to effectively accomplish tasks or multiple tasks
• Program & Process Awareness: Knowledge and interpretation of appropriate rules and regulations that impact one’s position at SD1

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Items Used

% of time used

Handheld tools (hammers, shovels, sledge hammer, etc.)

0

Equipment (quickie saw, drills, jackhammer, etc.)

0

Heavy equipment (backhoes, skid steers, etc.)

0

Machinery (pumps, motors, mounted saws, etc.)

0

Computer or Laptop

100

Please list the items that are used in this position and the associated % of time:

Positions

% of time in position

Up to how much weight

Standing

15

Walking

55

Lifting or moving

10

30 lbs.

Climbing or balancing

0

Pulling

0

Pushing

0

Cramped or confined spaces

0

Sitting

20

Stoop, kneel, crouch, or crawl

0

Other positions and the associated % of time:

Work Environment and Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exposure to conditions

% of time exposed

Dirt/Mud

0

Significant heat

0

Significant cold

0

Smoke or fumes

0

Harmful chemicals

0

Water or wastewater

0

Moderate or louder noise

0

Vibration

0

Grease or oil

0

Electric shock risk

0

Dust/Shavings

0

Office Environment

100