Shift Leader

Job Title: Shift Leader – Big Blue Swim School, Concord, NC 28027 Employment Type: Full-Time / Part-Time Reporting Structure: Reports directly to Senior Assistant Manager and General Manager. About the Role The Shift Leader supports daily swim school operations by assisting management, maintaining safety and service standards, and creating a positive experience for families and team members. The role combines operational support, customer service, aquatics oversight, and hands‑on facility support in a fast‑paced environment. What You’ll Do Assist managers in daily shift operations for instructors, deck support, and front desk teams. Conduct pre‑shift meetings and reinforce safety, teaching standards, professionalism, and customer service expectations. Step into swim instruction, deck support, or front desk responsibilities when operationally needed. Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness. Perform opening/closing procedures, water testing, chemical checks, and operational documentation. Ensure the facility remains clean, organized, and guest‑ready. Support a positive experience for families and swimmers by maintaining operational flow and consistency. Respond appropriately to emergencies and uphold all safety and operational standards. Ensure staff are where they need to be and support the overall daily experience within the facility. Qualifications Strong communication, professionalism, and customer service skills. Ability to support and motivate teams in a fast‑paced environment. Ability to multitask, problem‑solve, and remain calm under pressure. Dependable attendance with flexibility to work evenings and weekends. Reliable transportation. Lifeguard Certification or willingness to obtain within the required timeframe. Ability to complete all required Big Blue Swim School training programs. Preferred Experience Previous leadership or supervisory experience. Aquatics, swim lesson, childcare, hospitality, or customer service experience. Swim instructor experience or certification. Experience supporting team operations in a fast‑paced environment. Benefits Leadership growth opportunities within aquatics management. Positive, team‑focused culture. Opportunity to make a meaningful impact through water safety and confidence‑building. Fast‑paced environment with strong team support and development opportunities. #J-18808-Ljbffr