System Administrator
Business Management Associates
Junior Systems Administrator / Tier 2 Support Technician
Job Summary
The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.
Key Responsibilities
- Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies
- Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
- Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
- Perform system patching, OS upgrades, BIOS, and firmware updates
- Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
- Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
- Support Windows and macOS systems in regulated enterprise environments
- Utilize PowerShell to manage user accounts, mailboxes, and permissions
- Assist with endpoint security, asset management, and compliance controls
- Mentor and support Tier 1 technicians as needed
- Maintain technical documentation and follow federal IT best practices
Required Skills & Technologies
- Windows Server, Windows 10/11
- Active Directory, Azure AD
- Red Hat Linux administration
- SCCM, Intune, PXE Imaging
- MFA, PIV, BitLocker
- Patch Management & Endpoint Security
- ServiceNow
- PowerShell scripting
- Tier 2 / Tier 3 Desktop & Systems Support
Education & Certifications
- Bachelor's degree in Business Administration or related field
- Associate degree in Mass Communications or related field
- CompTIA A+
- Microsoft Certified Database Administrator
- CompTIA Security+ (expected)
Experience Level
6+ years of experience supporting enterprise IT environments across federal and commercial organizations.
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$155k - $180k
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$100k
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