Customer Service Rep(02814) - 200 East Norris

Customer Service Rep - 200 East NorrisWe're looking for a dedicated and empathetic Customer Service Representative to join our dynamic team at our Ottawa, United States location. In this role, you'll be the vital connection between our company and our valued customers, delivering exceptional service that builds lasting relationships and drives customer satisfaction. You'll work in a collaborative environment where your contributions directly impact our organization's success and reputation.Answer incoming customer calls and respond to inquiries promptly and professionally, demonstrating active listening and genuine care for customer concernsProcess customer orders accurately and efficiently while maintaining meticulous attention to detailHandle cash transactions with integrity, following all company cash handling procedures and protocolsResolve customer issues and complaints with empathy and decisiveness, finding creative solutions that exceed expectationsMaintain a clean, organized work environment that reflects our commitment to professionalism and excellenceCollaborate effectively with team members to ensure seamless operations and support colleagues when neededPerform administrative tasks with precision and efficiency to support overall team productivityAdhere to all company policies and procedures while maintaining transparency in all customer interactionsMultitask effectively by managing multiple customer requests simultaneously without compromising service qualityContribute to a positive, inclusive workplace culture through supportive and respectful communicationQualificationsExceptional communication skills with the ability to interact professionally and warmly with diverse customersStrong customer-focused mindset with a genuine, positive attitude and commitment to service excellenceProven ability to work flexible schedules, including weekends and holidays, with reliability and punctualityProficiency in following directions and adhering to established company protocols and proceduresBasic computer literacy for order processing, data entry, and familiarity with customer relationship management (CRM) systems (preferred)Excellent multitasking and time management abilities to handle multiple customer requests in a fast-paced environmentStrong problem-solving and conflict resolution skills with the ability to think analytically and act decisivelyDemonstrated attention to detail and organizational skills to maintain accuracy in all tasksTeam player mentality with willingness to support colleagues and contribute to a collaborative work environmentActive listening and emotional intelligence to understand customer needs and respond with empathyPhysical capability to stand for extended periods and lift up to 25 lbs. when requiredResilience and adaptability to thrive in a dynamic, customer-focused setting