Assistant Manager

Hospitality Assistant Manager – Concierge & Conference Center Operations

Are you a natural leader with a passion for delivering white-glove guest service and orchestrating flawless high-end events? Do you thrive in a dynamic, fast-paced environment where you can mentor a team, elevate concierge standards, and drive operational excellence?

We are looking for a vibrant, detail-oriented Hospitality Assistant Manager to lead our front desk, concierge services, and conference center operations. In this role, you won't just manage daily administrative tasks—you’ll be the heartbeat of our guest and client relations, empowering a talented team of Hospitality Ambassadors to deliver world-class service for VIP guests, corporate clients, and event attendees.

What You’ll Do

• Lead & Inspire: Coach, mentor, and motivate our front desk, concierge, and conference services team to consistently exceed service standards and reach their full potential.
• Elevate the Guest & Concierge Experience: Oversee personalized concierge services, ensuring every visitor and VIP guest receives bespoke recommendations, seamless check-ins, and exceptional problem-solving support.
• Direct Conference Center Logistics: Manage the day-to-day operations and execution of meetings, events, and gatherings within our conference center, guaranteeing a polished and professional environment for corporate clients.
• Drive Operations: Streamline front-of-house workflows, implement best practices, and oversee essential administrative duties across both the concierge and conference divisions.
• Optimize Performance: Monitor key performance metrics, analyze operational data, and partner with leadership to identify innovative areas for improvement.
• Champion Collaboration: Serve as the vital link between guests, corporate clients, event planners, internal departments, and your team to ensure flawless cross-functional communication.

What We’re Looking For

• Experience: Proven leadership experience in upscale hospitality, luxury concierge services, conference center operations, or a similar high-end customer-centric environment.
• People Person: Exceptional communication, interpersonal, and client-relations skills with a natural flair for hospitality and relationship-building.
• Operational Mindset: Strong organizational skills with an eye for detail and the ability to manage simultaneous front-desk, concierge, and event logistics.
• Problem Solver: A calm, proactive approach to managing dynamic daily challenges, VIP requests, and high-volume schedules with grace and efficiency.

Why Join Us?

• Growth Opportunities: Build your leadership career in a dynamic, supportive environment that values professional development.
• Impactful Culture: Play a core role in shaping our guest experience and leading a passionate, dedicated team.
• Competitive Benefits: Medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works
• Salary range $80,000-$90,000

Ready to elevate your hospitality career? Apply today and let’s create extraordinary experiences together!