Retail Associates

Job Responsibilities Guide customers through their cannabis journey by explaining product benefits and potential side effects Facilitate customer purchases in compliance with state regulations Provide exceptional customer service, empathy, compassion, and product knowledge Assist managers and shift supervisors with returns according to company policy Prepare and process patient orders efficiently Follow Trulieve policies and procedures Resolve product, device, and customer issues with leadership and management Document customer issues and concerns in customer profiles Maintain a clean, well-stocked workstation Process online orders, including deliveries, within a two-hour timeframe Perform delivery associate duties as needed Perform additional team tasks assigned by management Requirements High-school diploma or equivalent Experience in the field or a similar field Minimum 21 years of age (or minimum 18 in CT, PA and WV) Prior retail and/or customer service experience is a plus Prior cash handling experience Ability to work independently in a dynamic, fast-paced environment Excellent verbal and written communication skills Strong interpersonal skills, business sense, and professionalism Ability to uphold confidentiality and discretion Ability to understand and follow written/oral instructions Conversational English proficiency Ability to operate computers, laptops, electronic and telecommunication devices Ability to pass a comprehensive background record check Must possess a valid driver's license and clean driving record to fulfill the Delivery Driver role Ability to perform the stated physical requirements, including lifting/carrying/pushing/pulling up to 50 lbs Availability to work evenings, weekends, holidays, and after hours based on business needs Core Competencies Demonstrates strong customer service skills with a focus on product knowledge and compliance with state regulations. Capable of efficiently processing orders and resolving customer issues while maintaining confidentiality and professionalism. Highest-signal resume keywords Customer Service Experience Cash Handling Experience Excellent Verbal And Written Communication Skills Ability To Work Independently Valid Driver's License Hard Skills Order Processing Product Knowledge Compliance With State Regulations Ability To Operate Computers Ability To Lift Up To 50 Lbs Soft Skills Empathy Compassion Interpersonal Skills Professionalism Business Sense Certifications & Qualifications High-School Diploma Or Equivalent Industry Keywords Cannabis Retail Customer Journey Confidentiality Dynamic Environment Tools & Technologies Electronic Devices Telecommunication Devices #J-18808-Ljbffr