Returns Associate

Are you ready to build a career that's not just a job but a meaningful journey? At Born Primitive, we offer more than just work - we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you'll thrive both personally and professionally.

Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great: sacrifice, honor, and unwavering commitment to freedom . We're inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don't just work here - they reflect these values in everything they do, becoming a vital part of a mission larger than themselves.

If you're passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day.

The Returns Associate will serve as a versatile team member by assisting the returns and exchanges team as they process returns and aim to return apparel to inventory.

Responsibilities

Returns Department Support:
• Scan, sort and organize returns inventory
• Process and handle customer returns in accordance with company policies.
• Investigate and resolve issues related to product returns, ensuring customer satisfaction.
• Collaborate with the Returns team to optimize processes and minimize return-related challenges.

Versatility and Adaptability:
• Serve as a floater between the different tasks associated with the Returns department as needed.
• Quickly adapt to changing priorities and assist in areas with high demand or staffing shortages.
• Maintain a high level of proficiency to ensure effective support.

Flexibility in Dynamic Work Environments:
• Recognize that the Returns Department may experience fluctuations in business demands.
• Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
• Contribute to a collaborative and positive work environment, supporting team members during peak periods.

Brand & Product Knowledge
• Develop a deep understanding of our brand, products, and services.
• Stay informed about product features, specifications, and updates.
• Utilize brand and product knowledge to enhance customer interactions and provide accurate information.

Minimum Qualifications:
• High School Diploma or equivalent (Required)
• Bachelor's Degree or Equivalent Work Experience (Preferred)
• 2+ years of related customer contact/ service industry experience preferred.
• Apparel Industry Experience (Preferred)
• Ability to work in a fast-paced environment and remain flexible to constant changes
• Good communication skills and ability to work with a team
• Strong computer skills and the ability to learn new programs quickly
• Create and maintain a quality, professional work environment. Maintain a positive relationship with all co-workers and colleagues
• Must be available to work flex schedule of Monday - Friday, 8 hours per day between 7:00am and 5:00pm. Occasional weekends and holidays.
• Must be willing and able to lift packages anywhere from 2-50lbs.

Required Characteristics:
• Ability to work under pressure and in various climates, heat or cold
• Efficient and professional communication skills to engage with customers
• Will be trained to use multiple software programs
• Ability to thrive in a quickly growing and very fast paced work environment
• Quality organizational skills
• Ability to work with a diverse group of individuals

Compensation Information: Born Primitive is committed to pay transparency. The compensation for this position is $20.00/hour. This is a full-time hourly position. This position may also be eligible for additional benefits and incentive compensation, where applicable.