Member Service Representative I

Job Description

Job Description

Description:

Member Sales Representative I (Teller)

Michigan City Branch | In-Person

Make a Difference—One Member at a Time

Are you someone who enjoys helping others, building relationships, and being part of a supportive team? Join us as a Member Sales Representative I (Teller) and become a trusted resource for our members and our community. In this role, you’ll support members with their everyday financial needs while developing valuable skills in banking and customer service. Whether you’re continuing a career in financial services or bringing strong customer service experience from another field, this is a great opportunity to grow, learn, and make an impact.

What You’ll Do

• Welcome members with a friendly, professional approach and help them feel confident and supported
• Assist members with daily financial transactions such as deposits, withdrawals, and check processing
• Handle cash accurately and responsibly while balancing a personal cash drawer
• Build strong member relationships by identifying needs and sharing appropriate products and services
• Follow security and compliance guidelines, including verifying identities and monitoring transactions
• Maintain accurate records and perform data entry using financial systems
• Work collaboratively with your team to deliver a positive, consistent member experience

Why Join Us?

Competitive pay: $20.87 per hour

Opportunities for growth and advancement within the organization

Supportive team culture focused on learning and community impact

Benefits Include:

• 401(k) with employer matching
• Health, dental, vision, life, and disability insurance
• Paid time off and paid sick time
• Profit sharing plus a retirement plan (pension)
• Tuition reimbursement
• Employee assistance program
• Employee discounts
• Bereavement leave

Additional Information

• Work location: In person (Michigan City Branch)
• Employment requirement: Must be willing to take a drug test

If you’re motivated to serve others, eager to build financial knowledge, and ready to be part of a mission-driven organization, we’d love to hear from you. Apply today and help us create meaningful member experiences every day.

What We’re Looking For

• At least 1 year of experience in financial services or customer-facing roles involving transactions or cash handling
• Comfort with basic math and attention to detail
• Ability to follow procedures while working efficiently in a fast-paced environment
• Strong communication skills and a genuine interest in helping people
• Experience using computer systems and entering data accurately
• A positive attitude, reliability, and eagerness to learn
• Education:
• High school diploma or equivalent required
• Additional coursework or certification in financial services is a plus—but not required