Customer Quality Engineer

Company DescriptionArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.Job DescriptionWho You'll Work WithThis position reports to the Product Quality Engineer team within the Engineering organization. This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers.What You’ll DoManage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountabilityOrchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutionsDeliver crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executivesConduct deep-dive assessments of systemic issues—both proactively and reactively following escalations—to prevent recurring friction pointsOwn executive-level reporting and lead high-stakes calls, translating intricate technical challenges into clear, business-oriented summaries for leadershipActively monitor communication channels and shared aliases to intercept, coordinate, and address emerging issues before they compoundServe as a dedicated internal advocate for the client, ensuring their operational pain points are prioritized throughout the resolution lifecycleCultivate deep, trust-based relationships with clients to reinforce their confidence in the organization's technical capabilitiesMaintain a robust foundational knowledge of networking architectures and the broader Arista product portfolio, complemented by deep, subject-matter expertise in a core set of specialized technologiesQualificationsBachelor’s degree in Electrical Engineering, Mechanical Engineering, or related fieldExperience in high-tech manufacturing (preferably networking equipment)Experience working with contract manufacturing partnersExperience in PCBA manufacturing, electro-mechanical assembly, and associated processesBroad knowledge of test, diagnostics, failure analysis, and debug techniquesFoundational knowledge in quality and reliability performance metricsAbility to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturingBasic understanding of ERP systems and supply chain conceptsSelf-starter who has the ability to handle multiple tasks in a fast paced environmentAbility to influence and motivate internal and external partnersStrong communication and presentation skillsExperience in Failure Analysis, Service, and Repair Operations a plusAbility to analyze data through high level visual summaries, trends and patternsCompensation InformationThe new hire base pay for this role has a pay range of $114,000 to $167,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location. #LI-SP1Additional InformationArista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Computer Networking