Customer Service Team Lead (TX, ID, NV)

Main purpose of the Customer Service Lead role: Assist managers in training and developing customer service representatives, and answer inbound escalated calls, chats, and emails with professionalism and excellent support. Major Responsibilities: Train and develop a team of customer service representatives. Review email, chat, and phone call communications ensuring that company policies and ideals are upheld. Handle escalated customer calls, emails, and chats as needed. Respond to customer questions and comments via phone, email, and live chat with speed and professionalism. Answer inbound telephone calls and provide excellent customer support. Research and resolve complaints to ensure customer retention and satisfaction. Follow up on all written correspondence and, as necessary, escort matters to the customer service manager on duty. Coordinate and follow up with other departments to ensure problem resolution, and promote an environment of customer satisfaction across the team. Navigate proficiently through multiple systems. Update and train representatives with all new policies and procedures. Competencies to Perform the Job Successfully: Ability to work in a team environment. Ability to give and receive honest and direct feedback. Strong customer orientation with a willingness to help. Strong verbal and written communication skills. Capacity to work in a high-volume inbound call center while upholding the highest quality standards. Knowledge of apparel construction, fabrication, and various fashion categories. Willingness to work overtime when business needs warrant. Schedule flexibility, as shifts can change based on customer needs. Ability to work in an office once a week on a consistent basis. Minimum Qualifications: Experience with Microsoft Word and Excel. Typing speed of 50+ words per minute. Preferred Qualifications: Some college education. 2+ years of customer service, help desk, or call center experience in a retail environment. 1+ year of team leadership experience. Typing speed of 60+ words per minute. Working knowledge of website navigation. Experience with Microsoft Word and Excel. A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch‑in and do whatever it takes to get the job done. Each day is a little different, and it’s what keeps us on our toes and excited to come to work every day. #J-18808-Ljbffr REVOLVE