Senior IT Support Specialist

Giorgi Global Holdings, Inc. (“GGH”) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 15 countries. GGH consists of four US-based companies (The Giorgi Companies) and one global packaging company (CANPACK). GGH has embarked on a transformation journey to become a digital, technology-enabled, customer-centric, data- and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions. A Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization. By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems. Your responsibilities Provide onsite and remote IT support to end users, including senior leadership Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems Install, configure, test, and maintain hardware and software Monitor and maintain local IT infrastructure, proactively resolving incidents and outages Coordinate with global IT teams and external vendors on issue resolution Lead and support implementation of new technologies and corporate IT initiatives Train users and IT staff on systems usage and troubleshooting Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment) Participate in budgeting and cost monitoring for IT-related expenses Maintain accurate documentation and inventory of IT assets Build and maintain a knowledge base of resolved issues Provide proactive recommendations for system upgrades, repairs, and improvements Ensure continuous improvement of IT processes and propose optimization actions Manage workload effectively, prioritizing tasks in alignment with business needs 8+ years of hands-on IT support experience Strong troubleshooting skills and proactive, independent working style Excellent communication skills, supporting users at all levels Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization) Good understanding of networking (TCP/IP, routing, switching, Wi-Fi) Experience with ITSM tools and ITIL principles Familiarity with imaging and deployment solutions Well-organized, reliable, with strong attention to quality Experience in manufacturing environments (nice to have) Relevant certifications, e.g. Microsoft (nice to have) Degree in a related technical field (preferred) English proficiency at minimum B2 level We offer We offer a competitive benefits package including many options such as medical, dental, vision, life insurance, FSA, 401(k), and wellness incentives. #J-18808-Ljbffr