Medical Assistant - Clinical & Administrative

Job Description

Job Description

The Beloved Medicine Clinic is seeking a dedicated and versatile Medical Assistant to support our team in both administrative and clinical capacities. This role is essential for maintaining smooth clinic operations and providing high-quality care to our patients.

Key Duties and Responsibilities

Clinical Responsibilities (Back Office)

• Prepare examination rooms to ensure cleanliness, stock, and readiness for patient visits.

• Obtain and document patient vital signs, including blood pressure, pulse, temperature, height, weight, BMI, and pain scale.

• Obtain and accurately document patient history, current medications, allergies, and chief complaints within the Electronic Health Record (EHR) system.

• Assist healthcare providers with medical procedures, examinations, injections, and wound care.

• Administer medications and injections under the direct supervision of a provider and in accordance with established clinic protocols.

• Maintain rigorous infection control practices and strictly follow OSHA/HIPAA guidelines.

• Address patient phone calls and portal messages regarding clinical questions, prescription refills, or test results under the direction of the provider.

• Manage medical supplies inventory to ensure the clinic is always fully equipped.

Administrative Responsibilities (Front Office)

• Patient Reception: Greet patients upon arrival, verify personal and insurance information, and upload necessary patient documents.

• Appointment Scheduling: Manage and schedule patient appointments, ensuring proper time allocation to minimize conflicts and wait times.

• Insurance & Billing: Verify patient insurance eligibility, collect co-pays and deductibles, and assist with billing inquiries and accurate coding.

• Communication: Answer phone calls, address patient inquiries, and relay messages to appropriate staff members promptly.

• Records Management: Update and maintain patient records to ensure all information is current, accurate, and organized.

• Clinic Coordination: Collaborate with staff to ensure efficient patient flow and maintain a clean, organized front desk area.

Job Requirements

• Education: A high school diploma or equivalent is required. A certificate or degree in Medical Assisting or a related healthcare field is highly preferred.

• Experience: Previous experience in a medical office or hospital setting is a plus.

• Technical Skills: Proficiency with office software (e.g., Microsoft Office) and familiarity with electronic medical records (EMR/EHR) systems.

• Certifications: Medical Assistant certification (CMA, RMA) is desirable but not always required.

• Knowledge: Basic understanding of medical terminology and healthcare insurance processes.

Desired Skills and Qualities

• Strong Communication: Excellent verbal and written skills for effective interaction with patients, staff, and providers.

• Customer Service Orientation: A friendly and approachable demeanor focused on providing excellent service.

• Attention to Detail: Ability to manage multiple tasks with precision, particularly regarding billing and patient health information.

• Organization: Strong multitasking and time-management skills to thrive in a busy office environment.

• Problem-Solving: Quick-thinking and able to address patient concerns or scheduling issues as they arise.

• Team Player: Ability to work collaboratively within a healthcare team to achieve optimal patient outcomes.

• Reliability: Demonstrated commitment to consistent attendance and punctuality to ensure smooth clinic operations.

The Beloved Medicine Clinic is a multi-service clinic offering PAIN MANAGEMENT | PRIMARY CARE | WOUND CARE | OBESITY MANAGEMENT & MINOR PROCEDURES with a reputation for being trusted and compassionate. By joining our team, you'll be part of a clinic that is making a meaningful difference in the community.

Company Description

The Beloved Medicine Clinic is a multi-service clinic offering PAIN MANAGEMENT | PRIMARY CARE | WOUND CARE | OBESITY MANAGEMENT & MINOR PROCEDURES with a reputation for being trusted and compassionate. By joining our team, you'll be part of a clinic that is making a meaningful difference in the community.