Turndown Attendant

Turndown Attendant

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world – little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Main Duties:

The Turndown Attendant provides a comfortable and welcoming evening environment in guest rooms by refreshing occupied rooms and preparing them for sleep. This role focuses on thoughtful presentation, attention to detail, and guest comfort while upholding brand standards and service excellence.

General Duties:

• Perform evening turndown service in assigned guest rooms according to established standards.
• Maintain a set number of occupied rooms to be serviced per shift.
• Enter guest rooms following proper access procedures and verify vacancy before entry.
• Remove used towels, linens, and terry and replace with clean items from the linen closet.
• Make beds and prepare sleeping areas, including closing drapes, reducing lighting, and creating a calm evening ambiance.
• Restock guest amenities such as toiletries, stationery, and other in-room supplies as needed.
• Wipe down wet surfaces and clean bathrooms to ensure cleanliness and presentation.
• Fold and neatly place guest clothing left in the room in an appropriate location.
• Remove room service trays, dishes, and carts to designated service areas.
• Prepare unoccupied rooms for turndown in advance of guest arrivals.
• Perform full Room Attendant duties in occupied rooms and late check-out rooms when required.
• Clean guest rooms including dusting, polishing, vacuuming, floor care, and trash removal.
• Straighten furniture, desk items, and appliances; check that all appliances are present and functioning properly.
• Fill and transport supply carts and maintain adequate supplies throughout the shift.
• Respond promptly and professionally to guest requests and requests from other departments.
• Report maintenance issues, safety hazards, or equipment malfunctions promptly.
• Follow all company, safety, security, and sanitation policies and procedures.
• Maintain clean, professional uniform and personal appearance at all times.
• Welcome and acknowledge guests according to company standards and provide genuine, thoughtful service.
• Speak with guests and team members using clear, professional language.
• Support team members to achieve shared goals and maintain a cooperative work environment.
• Maintain confidentiality of proprietary information.
• Perform any other reasonable duties as requested by Supervisors.

Qualifications & Skills:

• Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
• Passion for cleanliness and attention to detail.
• Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.
• Ability to learn and work with technology including devices such as computers, iPods and iPads.
• Excellent time management skills and can work in a fast-paced environment.
• An extremely honest person with a high level of integrity.
• Good interpersonal skills.
• Should possess and display high levels of energy since the job demands that you clean a varying number of rooms a day depending on business needs.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to follow directions and work in a team environment.
• Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment's notice while being composed under pressure. Does not show frustration when dealing with upset guests or team members.
• Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Genuinely cares about people, demonstrates real empathy with the joys and pains of others.
• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.