Property Maintenance Technician

Property Maintenance Technician

Location: Utah Portfolio – Ogden to Spanish Fork (Wasatch Front)

Employment Type: Full-Time, Salaried

Compensation: $65,000–$70,000 annually (+ gas reimbursement: 3 fill-ups/month)

About Greyhaven West Property Management

Greyhaven West is a premier real estate investment firm focused on maximizing long-term value by minimizing inefficiencies—especially operating costs and vacancies. Greyhaven West Property Management (GHWPM) is our in-house property management arm, managing exclusively for our investors. We do not offer third-party property management services.

GHWPM currently manages approximately 350 units across Missouri and Utah , with this role dedicated to maintaining roughly 150 units across the Utah portfolio , spanning from Spanish Fork to Ogden .

Our mission is to protect both our physical real estate assets and resident experience through a self-sufficient, tech-documented maintenance operation that scales predictably with the portfolio.

Position Overview

The Property Maintenance Technician is responsible for day-to-day maintenance operations across the Utah portfolio. This is a high-accountability, in-house role designed for a technician who can troubleshoot and resolve the majority of maintenance issues independently—using vendors only when work is highly specialized.

This role is ideal for a driver, problem-solver, and self-directed technician who takes ownership of outcomes, documents work clearly, and thrives in an environment where standards are high and performance is visible.

Key Responsibilities

Daily Maintenance & Operations

• Resolve maintenance tickets related to:
• HVAC (normal troubleshooting and repairs)
• Plumbing
• Carpentry
• Electrical (basic to moderate)
• General home repairs
• Water heaters
• Light fixtures
• Fire extinguishers
• Respond to and resolve tickets within defined compliance timelines.
• Plan daily work and materials based on open tickets.
• Perform all eligible work in-house before escalating to vendors.

Preventive & Scheduled Maintenance

• Own quarterly and recurring maintenance tasks, including:
• Unit inspections
• HVAC air filter replacement
• Smoke alarm installation/replacement
• Battery replacements
• Pest and weed control (as applicable)
• Perform and upload inspection reports the same day.
• Assist with pothole filling and exterior maintenance tasks as needed.

Buildium & Documentation

• Fully document all work in Buildium, including notes and photos.
• Input and schedule quarterly maintenance tickets at least one quarter in advance.
• Maintain accurate, real-time maintenance records.

Accountability & Reporting

• Meet daily with the Property Manager and leadership to align on the day’s plan.
• Attend weekly PM Executive Meetings.
• Present maintenance updates and reporting every Friday.
• Maintain 40+ hours on-station per week.
• Uphold radical accountability and extreme ownership for assigned properties.

Continuous Improvement

• Actively reduce vendor dependency through skill development.
• Identify skill gaps that lead to vendor calls and propose training or certifications.
• Complete at least one targeted training or certification per quarter (starting Q3 2026).

Performance Standards

• Ticket Resolution Compliance: 100% adherence to defined response timelines:
• 24 hours: Dangerous conditions
• 3 days: Habitability & health issues
• 10 days: Lease compliance items
• Expense Control: Maintain maintenance expense ratio at or below 35% , prioritizing in-house solutions.
• Documentation: All tickets fully documented same day.

Required Qualifications

• Strong working knowledge of:
• HVAC systems
• Plumbing
• Carpentry
• Electrical
• General residential repairs
• Ability to troubleshoot independently and problem-solve in the field.
• Comfortable using technology for documentation and communication.
• Valid driver’s license and reliable personal vehicle.
• Own basic tools required to perform the job.

Preferred Traits & Mindset

• Self-directed, dependable, and detail-oriented
• Strong communicator with a sense of urgency (not rushed)
• Follows through and finishes what they start
• Views challenges as opportunities to “Figure It Out”
• Team-oriented with a service mindset

Tools & Platforms

• Buildium
• Slack
• Quo Phone Service
• YouTube / Google (F.I.O. mindset)