F&B Manager

F&B Manager

The Manager, Food & Beverage, is responsible for efficient and proper operation of various food outlets. Exhibits knowledge of product lines and prices and full awareness of safety and food sanitation laws and regulations. Provides efficient and smooth customer service according to the standards required by The Rose Gaming Resort. Performs additional job duties as assigned by Sr. Director, Hospitality.

Essential duties and responsibilities include:

• Displaying 100% commitment to World Class Guest Service
• Ensuring incoming staff complies with company policy
• Creating and maintaining a positive work environment rooted in professionalism, empathy, fun, respect, and ongoing learning
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees' hours
• Recording payroll data
• Ordering food, linens, gloves, and other supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance
• Interviewing/recruiting new employees
• Interacting with guests to get feedback on product quality and service levels

Required skills and abilities include:

• Attend required training sessions offered by the Company
• Obtain and retain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
• Have knowledge of the Property's programs to address problem gaming
• Report any acts of wrongdoing of which the Team Member may have knowledge

Education and experience:

• Bachelor's degree in related field or minimum of 5 years progressive work experience in food and beverage operations to include three (3) years in a supervisor capacity
• Two (2) years' work experience with financial documents including budgeting, food cost analysis, and labor cost analysis required
• Must be at least eighteen (21) years of age
• Must be able to stand for longer than 8 hours
• The ability to lift, push and pull up to 50 pounds

Physical requirements and working conditions:

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• The employee may also be required to lift, push, and pull up to 50lbs
• The noise level in the work environment is usually moderate to loud
• The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines