Customer Service Receptionist

Job Description

Job Description

We are seeking a friendly, organized, and detail-oriented professional to join our growing team. This position is ideal for someone who enjoys helping people, thrives in a fast-paced office environment, and takes pride in providing exceptional customer service.

As the first point of contact for many of our clients, you will play a key role in creating a positive experience while supporting our agents with administrative and office operations.

Key Responsibilities

• Deliver exceptional customer service with a positive, professional attitude.
• Welcome and assist clients in person and over the phone.
• Answer a multi-line phone system, identify client needs, and direct calls appropriately.
• Provide general information regarding our insurance products and services.
• Assist clients with insurance claim questions and help resolve routine issues.
• Schedule appointments and maintain office calendars.
• Process client files by scanning, uploading, organizing, and filing documents within our CRM system.
• Maintain accurate client records and document all client interactions.
• Navigate multiple software platforms efficiently throughout the day.
• Develop and maintain knowledge of our products, services, and company procedures.
• Support the office team with daily administrative tasks and special projects as needed.

Insurance Company located in Macon, GA. We specialize in Medicare, Health Insurance, and Employee/Group Benefits.

Company Description

Insurance Company located in Macon, GA. We specialize in Medicare, Health Insurance, and Employee/Group Benefits.