Collector

Impact Fire Services

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Collections Specialist

Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The collector performs a variety of collection activities utilizing sound and proactive collection techniques.

In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Responsibilities include:

• Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
• Ensure collection efforts are performed with a customer service approach
• Analyze delinquent accounts and make recommendations for resolution on high risk accounts
• Answer incoming calls/e-mails and assist customers and service managers/DM's with questions as needed
• Enter information tracking system for all calls made to customers
• Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
• Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
• Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
• Process credit cards
• Communicates status of account problems on a regular basis to Office /Collections Manager
• Responsible for meeting or exceeding assigned goals
• Print, fax and email invoices to customers on request

Other Duties

• Work with customers, DM's and other team members to secure payments in a timely manner
• Report on progress of collections each month to Office/Collections Manager

Skills & Qualifications

• Associate degree; or 2-4 years relevant experience or equivalent combination of education & experience
• Proficiency with Microsoft Office suite
• Experience with Great Plains accounting system is a plus!
• Ability to work simultaneously in multiple platforms
• Excellent communication skills
• Excellent working relationship with the sales/service departments
• Ability to adapt to a changing environment
• Excellent organizational skills
• Ability to work well with co-workers and superiors
• Ability to thrive in fast-paced organization

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.