Contact Center Advocate II - Hybrid - West Bloomfield
Henry Ford Hospital
Contact Center Advocate II
Location: 6777 West Maple Road West Bloomfield, MI 48322
Department: Mammography-Clinic Schedule: Full Time Days Hybrid
About the Role
We are seeking a highly motivated and customer-focused Contact Center Advocate II to join our busy call center team. Under minimal supervision, this role provides multi-channel support across all Henry Ford Health services, interacting with physicians, administrators, patients, and other stakeholders. You will serve as a welcoming front door for all callers, delivering efficient and compassionate service while managing complex inquiries across multiple locations and practice groups.
Key Responsibilities
- Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations.
- Handle inbound and outbound contacts via phone, email, chat, and other channels.
- Provide accurate information and support for scheduling, referrals, and general inquiries.
- Build loyalty by anticipating caller needs and delivering exceptional service.
- Communicate professionally with patients, families, providers, and internal teams.
- Document interactions and follow up as needed to ensure resolution.
- Uphold the Standards of Service Excellence in every interaction.
Qualifications
- High school diploma or equivalent required; associate degree or higher preferred.
- Previous experience in a healthcare call center or customer service environment strongly preferred.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving and organizational skills.
- Proficiency with computer systems and multi-channel communication tools.
Why Join Us?
- Be part of a mission-driven organization focused on patient-centered care.
- Gain experience across a wide range of healthcare services.
- Flexible contingent schedule with opportunities for growth.
Vacancy posted 2 days ago
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