Network / System Engineer V

Job Description This role provides front-line support to end-users, managing incident and problem governance for multiple applications, leading triage of business‑impacting incidents, ensuring compliance with incident management policies, and driving root‑cause analysis and preventive actions. Responsibilities Lead production support triage efforts, manage bridge line troubleshooting, engage in technical research, and escalates issues to leadership as needed. Ensure all impacts are accurately recorded, documents and wikis are updated, and support documentation of application flows and customer experience is maintained. Interpret monitors, dashboards, and logs to identify business impacts and communicate with leadership and vendors. Manage activities to identify incident root cause, resolution, preventative actions, change requests, and report on incident data quality. Promote and enforce production governance during triage, identify failure scenarios and opportunities for improvement. Serve as subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and flows. Assess and prioritize research requests, ad‑hoc reports, and offline incidents, delegating work to team members as needed. Position Summary The APS&E Production Services team is responsible for end‑to‑end client‑facing business‑aligned infrastructure engagements, design, build, delivery operations, and data management support. Seeking an experienced IT Security professional with 5+ years of SIEM/SOAR expertise to manage and optimize Splunk for advanced threat detection, automation, and incident response. Collaborate with IT teams to build detection rules, automation playbooks, and dashboards that strengthen security posture in a fast‑paced FinTech environment. Manage, configure, and optimize SIEM/SOAR platforms (primarily Splunk). Develop detection rules, dashboards, and automation playbooks. Monitor and analyze security events to identify threats and reduce response times. Deliver above‑and‑beyond services to internal customers to ensure business continuity with meet‑or‑exceed SLAs. Support monitoring, incident response, problem engagement during triage, service restoration, root‑cause identification, and coordination of permanent fixes in accordance with best practices. Be highly experienced in IAM, access and entitlement technologies, and possess strong knowledge of Windows OS, RedHat Linux, SQL/Oracle, and other database technologies. Proficient with RedHat Linux OpenShift containers, Atlassian JIRA, Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, Dynatrace, PowerShell/Unix scripting, cloud, and CI/CD DevOps tools. Required Qualifications Must be able to work Saturday or Sunday when on call or for new releases. Well conversant with the 5 C's of cybersecurity: Change, Compliance, Cost, Continuity, and Coverage. Passionate about cybersecurity and automation, a SIEM/SOAR expert to strengthen cyber resilience. 5+ years of experience in SIEM/SOAR administration and security operations. Strong hands‑on knowledge of Splunk (searches, dashboards, alerts, playbooks). Solid understanding of cybersecurity frameworks, threat detection, and incident response. 5+ years of production support experience with expert-level knowledge of MFA technologies, Splunk, Windows OS, SQL/Oracle, and Unix/Linux. Excellent knowledge of IAM, SRE, and DevOps domains. Senior-level production support experience and troubleshooting skills in SIEM/SOAR and IAM technologies. Compliance with bank regulatory and compliance policies. Expert-level Linux experience and advanced Splunk query skills. Well versed with ITIL framework. Excellent communication skills, able to explain issues, impacts, and solutions clearly. Team player, able to collaborate with internal and external teams. Available for on‑call coverage and willing to work off hours as needed. Willing to work on-site 3 days a week as per bank policies. Strong work ethic and pride in accomplishments. Ability to handle pressure, stress, and attention to detail. Problem‑solving skills for addressing complex challenges creatively. Desired Qualifications CISSP or other equivalent information security certificates. Motivated cybersecurity professional with a drive for results and success. Persistent mindset, resilient in the face of difficulties. Familiarity with Tower, BladeLogic, and network technologies. Skills Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Innovative Thinking Result Orientation Solution Design Business Acumen DevOps Practices Project Management Solution Delivery Process Stakeholder Management Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr