Advanced Medical Support Assistant - Dayton

Advanced Medical Support Assistant - Dayton

Jamison Professional Services, Inc. ("Jamison") is currently seeking a qualified and motivated candidate for the position of Advanced Medical Support Assistant. Job Title: Advanced Medical Support Assistant Location: Dayton, OH 45417 Hourly Rate: $21.00 + Benefits

DESCRIPTION OF SERVICES: We are seeking an experienced Advanced Medical Support Assistant (AMSA) to provide comprehensive administrative and medical support services within a fast-paced healthcare environment. The AMSA serves as a key member of the patient care team and is responsible for patient scheduling, front-desk support, medical records coordination, customer service, and other non-clinical administrative functions supporting Primary Care operations.

This position requires strong organizational skills, professionalism, attention to detail, and the ability to communicate effectively and compassionately with patients, family members, healthcare providers, and staff. Responsibilities include:

• Provide professional front-desk, receptionist, and customer service support to patients, families, healthcare providers, and staff.
• Schedule, reschedule, and coordinate patient appointments for assigned clinics and healthcare teams.
• Assist with clinic access and scheduling issues by adjusting appointment dates, times, or locations and coordinating patients with alternate providers when necessary.
• Manage administrative and non-clinical activities supporting the Primary Care team from initiation through completion.
• Verify patient identity in accordance with established patient safety procedures.
• Review, validate, and update patient demographic and contact information during in-person and telephone interactions.
• Collect, scan, verify, and update patient health insurance information.
• Identify patients with third-party insurance and support applicable administrative and revenue processes.
• Receive and screen telephone calls, determine the nature of requests, and provide appropriate information while maintaining patient privacy.
• Ensure required health and administrative information is accurately entered into the electronic patient record system.
• Review active and pending consults, recall lists, return-to-clinic lists, and patient communications for accuracy and appropriate disposition.
• Monitor appointment availability and promptly communicate scheduling or access concerns to appropriate leadership.
• Participate in daily team huddles and weekly meetings with the assigned Patient Aligned Care Team (PACT).
• Coordinate and communicate with VA and non-VA healthcare providers, hospitals, specialists, diagnostic and treatment facilities, and community-based programs as required.
• Assist patients with information and appropriate referrals regarding VA transportation and Beneficiary Travel services.
• Support electronic records management, patient scheduling, program coordination, and other administrative functions.
• Maintain a high level of tact, diplomacy, professionalism, and confidentiality when assisting Veterans and their families.
• Prioritize assignments and meet established deadlines based on patient, clinic, and operational needs.
• Perform other related administrative and medical support duties necessary for efficient daily clinic operations.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES: Two (2) to three (3) years of relevant experience, preferably involving medical administration, patient scheduling, healthcare administrative support, or a similar medical office environment; OR Certification from an accredited institution related to medical administration. Strong customer service and interpersonal communication skills. Experience scheduling and coordinating appointments in a healthcare or medical office environment. Ability to manage multiple priorities, deadlines, and patient-related administrative tasks. Strong attention to detail and accuracy when handling patient information and records. Ability to communicate professionally with patients, family members, healthcare providers, and staff. Ability to maintain confidentiality and comply with applicable patient privacy requirements. Proficiency with computers, electronic records, office equipment, and standard administrative systems. Ability to work effectively as part of an interdisciplinary healthcare team. Ability to demonstrate tact, patience, and professionalism when assisting patients who may be experiencing difficult or stressful circumstances.

Schedule: The hospital operates 24 hours a day, 7 days a week, 365 days a year including Federal Holidays. Primary Care: Normal clinic hours 0800-1630. Contractors shall be available to be scheduled to work during hours of 8am to 4:30 pm.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Jamison Corporate Overview: Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism. Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business. Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment. Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills. All applications must be submitted through our application system.

Jamison Professional Services, Inc. (Jamison)