Document Administration - Collateral Specialist II (On-site)

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact. Primary Function The Document Administration Collateral Specialist II is responsible for receiving, cataloging and shipping requested collateral and/or servicing documentation, or full physical files to third‑party firms, custodians and vendors. The role communicates heavily with vendors, custodians, and servicing and originations partners to facilitate all collateral requests in a timely manner. The specialist should have an intermediate knowledge of all systems, investor requirements, custodial and archive processes, and should be able to complete their workload with limited input from supervisors while acting as a resource for junior team members. Principal Duties Ensure requested documentation is accurately completed within specific task SLAs. Request collateral files from investor‑designated custodians to ensure all needed documentation is obtained, within specific SLAs, for Loss Mitigation, Bankruptcy and Foreclosure proceedings. Identify and cure collateral exceptions for delivery, sales, and certifications. Address inquiries from vendors, investors and portfolio managers professionally and in a timely fashion. Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs. Update and annotate all actions/follow‑ups processed on loans in all appropriate systems. Prepare required reporting for management, investors, and vendors. Update the Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS. Update and maintain a real‑time inventory of received physical collateral and servicing files. Update and maintain a real‑time inventory of images of documents contained within the physical collateral and servicing files received. Identify, process, catalog, inventory and prepare shipments of any requested documents or full collateral/servicing files for loans serviced by Shellpoint Mortgage Servicing, with various levels of complexity. Ensure requested collateral files and/or specific documents are accurately processed within the inventory system within predefined SLAs. Review and process exception reporting at various stages of the inventory and check‑in/check‑out process. Complete monthly inventory audits with custodians, file centers and the onsite file room. Perform related duties as assigned by supervisor. These essential functions are performed on‑site, as they cannot be performed remotely. An in‑person presence is important to critical components of the role, including oversight, training, collaboration, and productivity. Education & Experience High school diploma or equivalent, required. Associates or bachelor’s degree preferred. 2‑4 years’ experience in Document Administration, Mortgage Servicing or a similar field. Prior year performance evaluation of 3.3 or better (Internal candidates only). Direct supervisor recommendation (Internal candidates only). Knowledge, Skills, and Abilities Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO. Intermediate knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems. Basic knowledge of abstracting land records. Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications. Intermediate knowledge of Foreclosure and Bankruptcy requirements for perfected collateral. Ability to handle confidential material in a professional, ethical manner. Strong interpersonal skills to build and maintain professional relationships with vendors and co‑workers. Professional communication skills – written and verbal. Strong time‑management skills and ability to respond to vendor/inter‑departmental requests in a timely fashion. Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards. Proficient knowledge of MS Office: Word, Excel and Outlook; ability to merge, summarize and present data using Excel functions such as pivot tables and formulas. Research and analytical skills to comprehend applicable state laws. Requirements All employees are required to have a smartphone that meets Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. By applying to this position, the candidate acknowledges that this is not a remote role and is required to be on‑site. Benefits Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) retirement plan with employer match Paid maternity leave, parental bonding leave, and caregiver leave Adoption assistance Tuition and certification reimbursement Employee mortgage loan program The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships Corporate Social Responsibility 1 company‑paid volunteer time off day (over 40,000 volunteer hours contributed since inception) Matching gifts program – dollar‑for‑dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one employee resource group (ERG) Equal Employment Opportunity We’re proud to be an equal‑opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. 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