Genesys eService Developer

ClifyX

Carlsbad, CA

Genesys eService Developer

Preferred Location: Carlsbad, CA

Relevant Experience (Yrs): 10+ years of industry experience with strong technical skills in Genesys eServices.

Necessary Skills:

Experience with Genesys Multimedia components: Interaction server, URS, UCS, Chat server etc.
Experience with Genesys Multimedia Voice, E-Mail, Chat with end-to-end call flow and deployment
Knowledge of Business Process/Interaction workflow & Genesys routing strategies for Multimedia
Knowledge of Genesys Reporting, Content Analysis, Screening, Knowledge Management with Genesys Classification Server, T Server, Email Server
Senior resources, trouble shoot but also be able to handle by themselves, jump in and fix the problem.
Ability to innovate and present new ideas/solutions. Ability to handle customer discussions effectively and interact with multiple stakeholders
Driving efficiencies and implementing roadmap to constantly improve speed of response
Carry out periodic Service reviews and identify areas of service improvement actions. Implement service improvement action plan

Apply

Vacancy posted 4 days ago

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