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Customer Service Representative Medical Equipment

Acro

Job Title: Customer Support Representative II Duration: 24 months The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Residential and Commercial Turf, and Golf product issues/complaints · Warranty registration, and extended warranty coverage · Out of warranty assistance · Parts and publications lookups · REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: · 6+ months experience with customer service/support experience. · Proficiency with Microsoft Office products · High comfort level and experience with consumer software applications. · Strong computer, research and troubleshooting skills. · Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: · Prior work experience in Agriculture or Technology dealer channels. · Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline. Medical, dental, vision, life, disability, EAP, and 401(k).

Vacancy posted 2 days ago
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