Technician I, Outside Plant

Job Description

Job Description

Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity – we’re dedicated to fostering equality of opportunity through access to essential services. Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach. With open and effective communication, we champion a “win together” mindset, celebrating every victory as a step towards a connected and empowered rural America.

Job Profile Summary

Technician I, Outside Plant enhances the operations of the field operations team. This entry-level position involves working with copper lines, fiber optic lines, and radio systems to ensure robust telecommunications services. This role regularly interfaces with both residential customers and business clients, necessitating strong technical skills, effective troubleshooting abilities, basic computer knowledge, and excellent communication skills. The technician will report to the Outside Plant Supervisor and play a key role in maintaining the high standards of Commnet's network reliability and customer satisfaction.

Duties and Responsibilities (included but not limited to):

• Installs, tests, and repairs network equipment including fiber optic, copper, and radio systems; evaluates job sites for optimal service placement and performs necessary documentation of all tasks.
• Diagnoses and resolves issues with fiber optic, copper, and radio equipment, as well as assists other departments remotely to troubleshoot network equipment; handles emergency callouts and after-hour issues as needed.
• Works with both aerial and buried plant infrastructure across varying weather conditions; operates a range of heavy equipment such as aerial trucks, trenchers, and bucket trucks.
• Ensures high-quality customer service and professional interactions with both residential and business clients, maintaining a focus on customer satisfaction and professional appearance.
• Adheres to safety protocols while operating equipment and climbing ladders up to 30’ extensions; keeps abreast of technology changes and industry regulations to ensure compliance.
• Independently manages inventory, personal stocking duties, and maintains the efficient operation and appearance of assigned vehicles and equipment.
• Available to work evenings, weekends, and perform other responsibilities as required to fulfill job functions.
• Other duties as assigned.

Required Qualifications:

• Minimum Years Experience 0 -1 Yrs., no prior related experience required.
• Minimum Education: High School / Trade School or equivalent experience
• Embody and demonstrate our company values: Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together.
• Valid state driver's license required and must reside within 45 minutes of the reporting location.
• Must be physically fit to perform strenuous activities, including the ability to bend, stoop, squat, lift up to 70 lbs., and work overhead for extended periods.
• Demonstrates regular and reliable attendance, and the ability to work in diverse weather conditions and willingness to work unscheduled overtime.
• Capable of climbing poles up to 18 feet and ladders up to 30 feet.
• Must be able to distinguish between different wire and cable colors

Preferred Qualifications:

• Proficient in Windows OS, Microsoft Office Suite, and other relevant software programs. In-depth knowledge of home/SOHO network terms such as IP, DHCP, Wi-Fi, and RJ45.
• Experience in installing and troubleshooting advanced network technologies such as T1, DSO, digital loop carriers, high-speed internet, and wireless radios.
• Working knowledge of various test and locate equipment for network facilities and buried infrastructure, including Similar to EXFO, JDSU, VIAVI, OTDRs, and locate equipment for fiber optics and copper cable.

Compensation & Benefits:

• Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance and 401k.
• Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness.

**A Note to Agencies** All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Applicants must be authorized to work for any employer in the US.

ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.

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