Program Manager

Job Description

Job Description

Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

Responsibilities

• Designs, implements, and coordinates outcome treatment plans and programming for each participant in collaboration with operational/clinical members
• Maintains accessibility and availability to participants, team members, families, and other involved parties on an on-call status
• Handles/coordinates response to emergency situations such as elopements, critical incidents, medical situations and employee injuries/accidents
• Performs case management responsibilities for each participant that include advocacy, meeting medical needs, counseling and focusing goals towards identified outcomes
• Coordinates program evaluation and improvement activities, including ensuring satisfaction and follow up information is gathered, as well as participating in the Facility Performance Improvement program
• Ensures timely conversions of referrals to admission, tracks referrals and admissions, and completes the admission process including the use of all required admissions documentation in an accurate and timely manner. Provides pertinent patient information to all relevant departments
• Advocates for the removal of all types of barriers to participation (architectural, environmental, altitudinal, financial, employment, communication, transportation, etc.) for persons with activity limitations
• Provides a safe and clean environment by following safety and reporting procedures, including participation in the safety committee and addressing safety concerns, conduct investigations of major/unusual incidents at other programs and ensuring a preventative maintenance program is in place and adhered to.
• Supports brand awareness and marketing efforts by participating in select sales activities, conducting tours of the facility, participating in conferences, assisting with growth and relationship building with external sources
• Proactively engages in public relations with individuals, families, employees, and community members, demonstrating professionalism at all times
• Monitors day-to-day expenditures and follows location and company procedures for expense allocations and other reporting requirements
• Completes all reporting requirements within timelines specified including but not limited to census, billing, productivity, activities
• Attends monitoring, licensing, and site visits from contracting/licensing/ accrediting agencies
• Assists in development and oversees the implementation of policies and procedures to achieve program goals and company mission, and to ensure compliance with contractual guidelines and regulations
• Responsible for employee relations including hiring decisions and process, goal setting, job performance, development and implementation of on-going employee training programs, operational communications and coordinating departmental functions
• Delivers direct patient care as needed
• Adheres to standards of the Company's Code of Conduct, policies, HIPAA and Corporate Compliance programs and applicable state/federal laws.
• Performs all duties inherent in a supervisory and managerial role
• Participates in special projects and performs other duties as assigned

Qualifications

• Human services-related bachelor’s degree (B.A. or B.S.) preferred. Directly related experience, training, and/or higher education may substitute for degree
• Minimum of 3 years directly related experience required, with minimum of one year at a supervisory level.
• Working knowledge of developmental disabilities and neurological rehabilitation
• Certified Brain Injury Specialist certification preferred
• Demonstrates excellent organizational, problem solving, decision making, written and verbal communication skills
• Must be able to react quickly to unpredictable situations with participants, which may require rapid or heavy physical exertion
• Able to perform job related duties which may require sitting, lifting, standing, bending, stooping, stretching, walking, pushing, and pulling with or without an accommodation
• Maintains valid driver’s license and has reliable transportation to travel locally as needed
• Valid, unrestricted driver’s license and ability to drive to/from community outings