Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Company parties
• Flexible schedule
• Health insurance
• 401(k) matching

ABOUT OUR AGENCY:
With 20 years of experience with State Farm, our agency is dedicated to delivering excellence through a team of professionals serving two locations. Led by an agent with a BA from Arizona State University (Magna Cum Laude) and an MBA from the University of Minnesota, we foster a supportive, achievement-oriented culture where team members can thrive.

We offer a comprehensive benefits package, including a monthly bonus plan, 401k, PTO, vision and dental, paid holidays, and an insurance stipend. Our agency is also deeply rooted in the community, partnering with select nonprofits and hosting financial wellness workshops. We are proud of our award-winning office culture—one that emphasizes growth, positive team chemistry, and high expectations.

If you’re driven to make an impact and grow alongside a committed team, we’d love to hear from you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dondrell Swanson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.