Warranty Service Coordinator

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

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A Brief Overview
The Warranty Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules and provide exceptional customer service to deliver products and services on time and complete.

Pay Rate : $28.00 - $30.00 per hour.

• Coordinate with Installation and Service Technicians, customers, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Conduct inbound and outbound calls with homeowners to schedule and coordinate services.
• Manage dispatch operations to ensure timely and accurate fulfillment of customer needs.
• Utilize multiple customer portals to coordinate and manage warranty service requests.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with internal departments to facilitate the replacement of parts on order for customers.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit and track reimbursement requests for warrantable repairs and collaborate with the purchasing team to reconcile parts and labor credits from vendors.
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Provide input to the supervisor for the creation and ongoing updates of departmental procedure manuals.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High school diploma or GED required.

Experience Qualifications

• 1-2 years office administration and/or millwork experience preferred.

Skills and Abilities

• Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement - high.
• Computer literate in applicable software and hardware applications.
• This position is deemed as a Safety Sensitive position.

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.