Credit and Collections Specialist

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment Receive payments and post amounts to customer accounts Prepare statements to the credit department Initiate repossession proceedings or service disconnection Maintain records of collection activity and account status Monitor a specific portfolio of accounts and initiate action to facilitate on-time invoice payment and recover delinquent receivables Collect information needed to affect payments, including invoices, proofs of delivery, credit memos, DFR details, and on-account payments Contact customers by phone and email regarding delinquent invoices, credit memos, invalid deductions, on-account payments, customer disputes, and terms discrepancies Establish and maintain positive relationships with internal and external customers Document all customer collection contacts, including promises to pay, agreements, and information requests Follow up to ensure customer information requests have been satisfied and committed Requirements Strong oral and written communication skills required Excellent analytical and problem-solving skills Excellent organization, project management and time management skills Self-motivated with the ability to work in a team environment Commercial credit experience preferred Competency in use of order entry systems (VOS, MAX, CNT, VLS) for releases of held orders Competency in Oracle and/or Navision 3-5 years of related job experience High School Diploma/GED Core Competencies Demonstrates strong communication, analytical, and problem-solving skills while effectively managing customer accounts and collections. Proficient in maintaining positive customer relationships and utilizing order entry systems to facilitate timely payments. Highest-signal resume keywords Strong Oral And Written Communication Skills Excellent Analytical And Problem-Solving Skills Project Management And Time Management Skills Commercial Credit Experience Competency In Oracle And/or Navision ATS Optimization Keywords Hard Skills Payment Collection Account Management Invoice Processing Record Keeping Customer Dispute Resolution Delinquent Account Notification Repossession Proceedings Service Disconnection Initiation Information Collection Order Entry Systems Soft Skills Self-Motivated Team Collaboration Positive Relationship Building Organizational Skills Certifications & Qualifications High School Diploma/GED Industry Keywords Delinquent Accounts Credit Department Payment Processing Customer Accounts Receivables Management Tools & Technologies Oracle Navision VOS MAX CNT VLS #J-18808-Ljbffr