Data Analyst II

Data Analyst II

OpenLoop is looking for a Data Analyst II to join our team remotely. In this role, you'll independently own analytics for one or more business areas — turning ambiguous business questions into clear, actionable insight that improves patient care, optimizes our platform, and drives key decisions. You'll analyze health-related data, surface trends in telemedicine usage, and partner directly with cross-functional teams to influence how we deliver and improve telehealth services. This is a role for someone who can run their own analytical workstreams end-to-end with minimal direction.

What You'll Do:

• Own analytics for one or more business areas (e.g., Customer Success, Operations, Patient Support) end-to-end — from framing the problem to delivering the recommendation.
• Independently scope ambiguous business questions into structured analyses, with limited guidance on approach.
• Write and optimize SQL to pull, clean, and analyze data from multiple sources, ensuring integrity and accuracy.
• Apply statistical techniques and tools (SQL, Excel, R, Python) to identify trends, patterns, and anomalies.
• Build and maintain KPI frameworks, dashboards, and visualizations that stakeholders rely on to make decisions.
• Partner directly with cross-functional stakeholders (finance, operations, customer success) to shape their data needs and influence outcomes with your insights.
• Proactively identify and drive improvements to data collection and analysis processes.

Who You Are:

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
• 3–5 years of experience as a data analyst or in a similar role.
• Demonstrated hands-on SQL depth — able to write and troubleshoot queries independently (required).
• Proficiency in Excel and data visualization tools (e.g., Tableau, Power BI).
• Proven ability to work independently through ambiguity, managing competing priorities without close oversight.
• Strong communication skills, with the ability to translate complex data into stakeholder-ready recommendations that drive action.
• Effective both independently and as part of a team.
• Proficiency in Zoho Analytics strongly preferred.