Document Production Workflow Coordinator - 1st Shift (Onsite)

Document Production Workflow Coordinator - 1st Shift (Onsite)

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.

Monday - Friday 8:00am - 5:00pm

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed

Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues

Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team

Identifies and corrects errors in complex business documents to ensure quality of return product to requesters

Detects formatting and compositional errors in documents; verifies citations are properly formatted

Checks corrected proofs of documents against mark-up for comparison and quality assurance

Adheres to and monitors team members' adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.

Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work

Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work

Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness and service

Trains more junior staff members, as needed

Communicates with manager and/or client on job or deadline issues in a timely and professional manner

Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members

Facilitates team's adherence to company policies (conduct, attire, performance, attendance)

Works collaboratively, demonstrating open and flexible communication, within and across team members

Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

The salary range for this role at the noted RRD location is $18.22-25.53/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.