Business Operations Specialist

Business Operations Specialist

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Santa Ana, CA. The main function of this position is to maintain order management, order allocation and fulfillment, back order, communication with internal/external customers, and other responsibilities, including, but not limited to, ad hoc reports, data analysis, projects involvement. The order management role will report to GPCA CE order management.

Responsibilities:

• Receive and process customer orders through various channels.
• Verify order details, including product specifications, quantities, and delivery requirements.
• Ensure orders are entered into the system accurately and promptly.
• Track orders from placement to delivery, ensuring timely fulfillment.
• Monitor order status and communicate updates to customers and internal teams.
• Resolve any discrepancies or issues related to orders.
• Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns.
• Provide clear and accurate information about order status, shipping times, and delivery options.
• Build and maintain positive relationships with customers.
• Coordinate with inventory and warehouse teams to ensure product availability.
• Identify and address potential stockouts or delays that may impact order fulfillment.
• Maintain accurate records of all orders, including order history, modifications, and customer communications.
• Generate reports on order volume, processing times, and customer satisfaction metrics.
• Analyze data to identify trends and areas for improvement.
• Ensure compliance with company policies, procedures, and legal requirements related to order management.
• Conduct regular audits to verify the accuracy of order processing and documentation.

Requirements:

• Bachelor's degree in business management, economics, finance, accounting, or a relevant field required.
• 0-2 years' experience required.
• Strong attention to detail and organizational skills.
• Proficient knowledge in Microsoft Suites.
• Basic knowledge of order management systems and software is a plus (e.g., ERP, CRM).
• Excellent communication and interpersonal skills.
• Eagerness to learn and grow in a professional environment.

Preferred Qualifications:

• Customer service
• Problem-solving
• Data analysis
• Time management
• Team collaboration

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, paid time off, and more!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.