Auto Repair Service Writer Assistant Manager

$50k - $55k

DISCOUNT AUTO LLC

Job Description

Pay: $50,000.00 - $55,000.00 per year

Job description:

Overview
We are seeking a knowledgeable and motivated Auto Repair Service Writer Assistant Manager to join our dynamic automotive service team. This role combines technical understanding with customer service expertise to ensure efficient communication between customers and our service technicians. The ideal candidate will have dealership experience, automotive diagnostics knowledge, and a strong background in auto service management. As an integral part of our management team, you will oversee daily operations, assist with service writing, and support sales initiatives to enhance customer satisfaction and operational efficiency.

Duties

Act as a liaison between customers and technicians to accurately document vehicle issues and repair needs
Assist in creating detailed auto estimates for repairs such as transmissions, oil changes, brake repairs, suspension work, tire services, diesel engine repairs, shocks & struts, alignments, and auto body repairs
Support upselling of additional services and maintenance packages to maximize shop revenue while ensuring customer needs are met
Oversee the workflow of the service department, ensuring timely completion of repairs and quality standards are maintained
Handle cash transactions and vehicle sales processes with professionalism and accuracy
Provide exceptional customer service by addressing inquiries, explaining repair procedures, and managing expectations effectively
Support the training and mentoring of junior staff members in automotive diagnostics, mechanical knowledge, and customer interactions
Maintain organized records of service orders, estimates, and repair histories for all vehicles serviced

Qualifications

Proven dealership experience or extensive background in auto service management is highly preferred
Strong knowledge of automotive diagnostics, vehicle maintenance, and repair procedures including transmissions, oil changes, brake systems, alignments, suspension systems, tire services, diesel engines, shocks & struts
Experience working with service technicians on complex repairs such as auto body work and air brake systems
Skilled in auto estimating software and service writing practices
Excellent customer service skills with the ability to upsell services tactfully
Mechanical knowledge combined with hands-on mechanic experience is advantageous
Ability to handle cash transactions accurately and manage vehicle sales processes efficiently
Strong organizational skills with attention to detail in documentation and record keeping
Leadership qualities with the ability to assist in managing a team in a fast-paced environment

Join our team to leverage your automotive expertise in a role that combines technical proficiency with exceptional customer service. We value professionals who are dedicated to quality work and continuous improvement within the automotive industry.

Negotiable salary plus bonuses.

Job Type: Full-time

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Vacancy posted 12 days ago

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