System Administration and DevOps - Service Delivery Center - Senior Analyst - AI and Data at Er[...]

Senior Analyst – AI and Data Overview EY seeks a Senior Analyst in AI and Data within the Service Delivery Center. The role may be based in Texas (primary) or Florida. Your key responsibilities Work with diverse teams to deliver a wide range of AI and data services. Collaborate across teams, mentor and coach teammates. Foster an innovative, inclusive work environment. Take accountability for team and project success. Build strong relationships with internal clients. Communicate effectively and influence stakeholders. Demonstrate technical capabilities in industry and technology. Technical responsibilities System Support (L2 & L3) Handle incident management tickets escalated from L1, performing diagnostics and troubleshooting, addressing system alerts, and managing service requests related to user access, permissions, and configuration. Perform advanced troubleshooting, root cause analysis, and advanced configurations for critical incidents. Collaborate with vendor support for unresolved issues. Create and maintain documentation for system configurations, procedures, and troubleshooting steps. Provide L2 and L3 support for data‑related issues, ensuring timely resolution. Troubleshoot complex technical issues related to data analytics, warehousing, and science platforms. Maintain knowledge base articles and support processes. Familiarity with Azure or AWS cloud platforms. DevOps Implement and manage CI/CD pipelines using Jenkins, GitHub Actions, and related tools. Automate deployment processes and monitor system performance. Collaborate with development teams to improve the software development lifecycle. System Administration Manage and maintain server infrastructure. Perform regular system updates, backups, and disaster recovery planning. Monitor system health and troubleshoot issues to minimize downtime. Project POD experience (3‑5 years) Data Analytics Pod Use visualization tools such as SAP BO, Tableau, Power BI, or Looker to create reports. Analyze complex datasets to identify trends and opportunities. Collaborate with stakeholders to deliver business‑value solutions. Data Warehousing Pod Design, develop, and maintain data‑warehousing solutions using Informatica, Snowflake, or Databricks. Ensure data integrity, consistency, and security. Optimize storage and retrieval for performance. Data Science Pod Leverage Databricks or Dataiku to deploy AI/ML models. Conduct advanced statistical analyses and experiments. Integrate data‑science solutions into production. Secondary Skillsets Project management tools: JIRA, Confluence. Version control: GitHub; artifact management: Artifactory. Quality & security tools: Coverity, Black Duck, Foss Enterprise Service. Containerization & orchestration: OpenShift, Kubernetes. Relevant certifications in data analytics, warehousing, science, DevOps, or system administration. To qualify for the role A bachelor's or master’s degree. Minimum of 3 years of related work experience. A willingness and ability to travel 0‑25%. Valid driver’s license in the US. Valid passport. Ideally, you’ll also have A degree in computer science, information systems, or related technology majors. Certification on any database management system, reporting or data visualization tool, or programming or statistical language. What we look for We seek professionals passionate about technology, comfortable with data analysis, and able to articulate problems and solutions. Team players who take initiative and adapt quickly are preferred. What working at EY offers Opportunities to develop new skills and progress your career. Support and coaching from knowledgeable colleagues. A collaborative environment that encourages a better working world. Excellent learning and development prospects. Benefits We offer a competitive compensation package, including medical and dental coverage, pension and 401(k) plans, and paid time off. Base salary range for US locations is $64,900 to $132,700, with higher ranges for certain metro areas. Other perks include flexible vacation, paid holidays, and wellness programs. Equal Opportunity Employment EY is an equal‑opportunity, affirmative‑action employer providing employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Accommodations EY provides reasonable accommodations to qualified individuals with disabilities. Contact 1‑800‑EY‑HELP3 for assistance. #J-18808-Ljbffr Ernst & Young