RN Supervisor II, Cancer Services Kelsey-Seybold Clinic

Nursing Supervisor

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Nursing Supervisor is responsible for overseeing the daily clinical responsibilities of Hematology/Oncology Clinic, Radiation Oncology Clinic, and/or Infusion Center operations. The Nursing Supervisor should be knowledgeable in all areas of the Cancer Services Department. This position will work on a multidisciplinary team and is accountable for the effective delivery of competent, compassionate, and efficient patient care. This person will play an active role in Cancer Center accreditation processes.

Primary Responsibilities:

• 20% Provides leadership and direction for the Cancer Center. Assists Nurse Manager in the daily operations of the Cancer Center, as evidenced by:
• Functioning as a team leader. Prioritizes and organizes work for staff
• Proactively coordinating patient flow and assignment of staff as needed
• Promoting and practicing cost containment
• Developing and maintaining collaborative relationship with all members of the healthcare delivery system
• Assisting with patient concerns and escalating as appropriate
• Ensuring appropriate communication between patients, staff, and physicians
• Creating and sharing learning opportunities for staff. Assists with initial and ongoing staff orientation, development, and continuing education
• Providing staffing coverage as necessary
• Reviewing Time Off Requests and overseeing employee time and attendance
• Coordinating with IT Team to train and prepare staff for Epic upgrades and workflow changes
• Entering incident reports and notifying upper management when indicated
• Ensuring that all Environmental Health & Safety and Laboratory logs are current and complete
• Ability to make sound nursing judgment based on nursing theory
• Ability to organize supplies, equipment, medications according to physician orders and patient needs
• Ensuring that medical record documentation is legible, concise and accurate, timely
• Serving as clinical resource and liaison. Advocates for patient needs and ensures appropriateness of treatment modalities
• Performing technical and supportive patient care skills, including but not limited to: emergency response, respiratory care, and medication administration
• Reviewing and updating departmental policies and procedures when indicated
• 15% Ensures effective delivery of competent patient care, as evidenced by:
• Collaborating with clinical educators to develop and evaluate effective orientation, preceptor, and ongoing education programs for clinical staff
• Ensuring that all new clinical staff have completed general orientation and departmental orientation requirements
• Ensuring staff maintain current licenses, certifications (BLS and job-specific requirements), and Environmental Health and Safety requirements
• Reviewing and validating annual clinical competencies for medical personnel
• Preparing and/or coordinating department in-services
• Managing, developing, and evaluating clinical personnel. Guides clinical performance by identifying strengths and weaknesses
• Clarifies for staff their responsibilities related to job performance expectations, organizational policies and procedures, and scope of practice per the Nurse Practice Act/Board of Nurse Examiners and the Board of Vocational Nurse Examiners
• Ensuring that national specialty standards and regulatory agency standards drive clinical practice
• 10% Ensures effective delivery of compassionate care, as evidenced by:
• Developing and sustaining a warm and caring environment by modeling positive verbal and non-verbal behaviors
• Establishing behavioral expectations for all clinic site personnel that promotes positive guest and peer relations
• Monitoring patient satisfaction through quality improvement practices and clinical questionnaires
• Supporting patient teaching activities and ensuring that education is a key nursing priority so that patients and families feel fully supported.
• 10% Ensures effective delivery of safe and efficient care, as evidenced by:
• Collaborating with other members of the management team to address any issues in patient education resources, staff education needs, resource availability, patient transition problems, financial data, multidisciplinary team functioning, and patient/family expectations
• Evaluating infection control data and initiating controls within the environment to address any deficiencies
• Collaborating with various ancillary services to ensure medical and office supplies, equipment, laundry, pharmaceuticals, and technology/computer related items are available at all times for smooth, efficient patient care delivery
• 10% Adheres to resource, cost containment, and budgetary guidelines, as evidenced by:
• Establishing staffing patterns that reflect appropriate use of budgeted positions and ensuring that overtime is reserved for unexpected increases in patient load, acuity, or unpredictable staff fluctuations
• Effectively utilizing data to predict daily staffing needs, assess productivity, predict changes in budgetary requirements, and monitor leave time
• Determining needed changes in staffing levels to improve clinic site productivity
• Providing input on annual operating budget
• Remaining knowledgeable of human and fiscal resource management with an ongoing awareness of healthcare policies and economics
• 10% Ensures clinical site compliance with organizational, professional, regulatory, and government standards of care, as evidenced by:
• Implementing changes within the clinic site to promote compliance with regulatory standards
• Determining the intent of regulatory and government standards as they are related to clinic operations and initiating interventions designed to meet those standards within specified time frames
• Maintaining knowledge of national regulatory standards as well as recommendations from the Oncology Nursing Society (ONS)
• Promoting professionalism in nursing through participation in professional organizations and utilization of the literature
• 15% Implements quality improvement and risk management programs, as evidenced by:
• Ensuring that quality improvement programs are initiated, maintained and evaluated on an ongoing basis
• Ensuring that environmental rounds are conducted at the clinic site on a routine basis and actions are taken based on the results in order to improve the patient care/work areas and to ensure patient safety standards are met
• Determining the intent of accreditation standards as they are related to clinic operations and initiating interventions designed to meet those standards within specified time frames
• Consulting with Risk Management in situations when clinic or employee liability may be an issue
• Reviewing incident reports or unusual occurrences with Risk Management and developing, implementing and evaluating a plan to ensure quality improvement in problem areas
• Collaborating with Purchasing Department and contracted supply management agencies to ensure the proper usage, cleaning, servicing, and repair of medical equipment in the clinic
• Participating in clinic-wide and departmental quality improvement programs/committees
• Actively participating in Nurse Practice Council (NPC) and/or other committees as part of shared governance
• 10% Assumes responsibility for remaining current on job-related knowledge and skills, as evidenced by participating in continuing education and maintaining all required licenses and certifications

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an approved RN program
• Current license to practice professional nursing in Texas
• Basic Life Support (BLS) Certification through the American Heart Assoc.
• Completion of ONS Chemotherapy Immunotherapy Course or Radiation Therapy Certificate Course within 3 months of employment
• Completion of Oncology Nurse Certification (OCN) within 24 months of employment
• 5+ years clinical RN experience
• 2+ years oncology, infusion, or equivalent specialty experience
• 2+ years of supervisor/management experience and/or related leadership role
• Proficient computer skills including Microsoft Office
• Proven ability to use mechanical devices, such as those used in cardiopulmonary rescuscitation, oxygen administration, and intravenous pumps
• May be required to travel and/or cross-cover other KSC Cancer Center locations

Preferred Qualifications:

• Bachelor's Degree in Nursing