Loss Prevention Supervisor

Job Description Job Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: The Loss Prevention Supervisor is responsible for supporting the Director of Security in overseeing daily Loss Prevention operations while performing all essential duties of a Loss Prevention Officer. This role ensures the safety and security of hotel staff, guests, and property, while upholding the highest standards of guest service. The Supervisor also plays a key role in coaching, mentoring, and assisting with the training and performance oversight of the Loss Prevention team to ensure tasks are executed efficiently and consistently with hotel standards. The Loss Prevention Supervisor helps sets the standard for ethics and integrity. ESSENTIALS JOB FUNCTIONS: Supervise Loss Prevention Officers and Receiving Associates during assigned shifts, ensuring all duties are performed in accordance with hotel SOPs, The Loss Prevention SOPs, and the hotel’s safety protocols. Assist the Director of Security in the onboarding, training, and ongoing development of Loss Prevention and Receiving Associates staff. Monitor the performance of Loss Prevention Officers and Receiving Associates while providing feedback and guidance to ensure quality service, proper conduct, and protocol adherence. Ensure a safe environment for staff, guests, and visitors while protecting hotel assets. Learn and adhere to all hotel SOPs Perform routine patrols of interior and exterior hotel property to deter and detect suspicious activity or safety hazards. Respond swiftly to all emergencies, alarms, or disturbances and assist in managing emergency procedures. Monitor CCTV and surveillance systems to proactively identify safety risks or unlawful activity. Ability to operate with a strong sense of ethics and integrity. Administer the hotel’s Lost & Found program and enforce related policies. Conduct interior walkthroughs and patrols in all front-of-house and back-of-house areas. Patrol hallways, floors, villas, stairwells, lobbies, bars, restaurants, banquet areas, and storage areas ensuring the safety and security of all staff and guests. Monitor and maintain safety, security, and cleanliness of all areas. Conduct exterior walkthroughs and patrols of all exterior property, proactively ensuring the safety and security of all staff and guests. Monitor and maintain safety, security, and cleanliness of all areas. Observe, identify and report via daily reports all potential security and safety risks or undesirable conditions. Document via appropriate facility management software. Prepare and submit daily written security reports. Report and document all security and loss prevention-oriented incidents via the correct incident reports. Ensure all accompanying documents are signed by all parties involved. Report and document, with all required information, all vehicle incidents/accidents, vehicle damage, and property damage via the correct property damage reports. Ensure that all forms of incident reports are completed, signed by all parties involved, and free of inaccuracies. Ensure that all incident report narratives are accurate and free of grammatical errors. Process all documents and incident reports of all kinds in a timely manner to ensure accuracy, confidentiality, and appropriate follow up by upper management. Assist with escorting guests and vendors, if needed. Monitor and maintain cleanliness of all exterior and interior areas by proactively picking up debris such as trip or safety hazards. Screen persons entering and exiting employee entrance for purpose and authorization, and for purpose of health screenings. Issue and log radios, accessories, key fobs, master and hard keys for employees and provide inventory at the closing of shift. Inspect personal belongings and review employee parcel passes to help prevent unauthorized removal of guest and company property. Monitor and register vendors entering and exiting the hotel premise. Flawlessly execute all processes & procedures of the company’s shipping and receiving functions. Receive, sign for and record all incoming mail and packages, notify/distribute to individuals or #J-18808-Ljbffr