Revenue Integrity Specialist

Revenue Integrity Specialist

This position requires the ability to work as a contributing member of the Revenue Integrity, Revenue Controls, Payments, and Collections team to ensure daily work assignments are completed in a timely and accurate manner. This position requires necessary revenue controls and reconciliation and/or payments posting and collection expertise in order to maintain expected accuracy and completion times for the assigned work. This position may be asked to participate in small projects to improve Revenue Integrity operations or assist other work groups and is expected to meet deliverables in a timely manner.

This position, using basic knowledge of the customer information systems and other internal/external systems, provides basic expertise in specific functions as outlined in detailed work procedures. With supervision, they resolve and/or provide assistance in the research associated with Revenue Integrity issues in an accurate and timely manner. This role will report onsite three or more days a week.

Key Roles and Responsibilities

• Perform all essential functions and aspects of the job, including any other specific job requirements.
• Assist with reconciling and tracking payments from retailers.
• Assist with revenue control activities.
• Assist with revenue tracking and/or closing activities.
• Assist with needed updates to process documents, communications, and job aides in preparation for review and approval from leads.
• Assist with small projects to improve overall RI operations.
• Assist other work groups with RI-related tasks as requested by a supervisor.
• Assist with testing efforts, such as staging conditions, in preparation for review and validation by leads.
• Perform specific functions as outlined in detailed work procedures and job aides.
• Provide assistance in researching and resolving issues associated with customer and retailer complaints.
• Assist with billing exceptions and billing inquiries as needed.

Skills

• Detail-oriented.
• Strong organizational and communication skills.
• Ability to adapt to changing markets, systems, and processes.
• Ability to operate in a multi-faceted and fast-paced environment.
• Working knowledge of the Texas Electric Market business and market processes is a plus.
• Basic knowledge of Texas Standard Electronic Transaction (SET), Terms and Conditions, Customer Protection, Market Protocols, and Oncor's Rate Structure is a plus.
• Ability to receive direction and meet deadlines set by the supervisor.
• Ability to work in an open workspace and an open work environment.
• Proficiency with Customer Care and Billing (CC&B) system or similar systems.
• Proficiency in meeting expected accuracy and average handle time levels.

Education and Experience

• High school diploma, GED, or equivalent is required.
• One or more years of directly related or similar professional experience is required.
• Associate's degree or bachelor's degree is encouraged to apply.
• Previous experience at a skilled level in at least one area of responsibility, including Revenue Assurance, Reporting and Controls, Payments and Collections, Billing and Issue Resolution, or similar equivalent experience, is encouraged to apply.

Measures of Success

• Accurate and timely completion of daily work.
• Competency in the use of Microsoft Office products.
• Solid understanding of Revenue Integrity revenue assurance, payments, and collections work and potential downstream impacts.
• Development of customer-focused skills.
• Demonstrates knowledge of Revenue Integrity processes.
• Performs in a manner that enables the workgroup to achieve company goals.
• Demonstrates the ability to perform work with normal supervision.
• Abides by the Company Code of Conduct and Safety Rules.

Travel Required: Yes. Up to 25%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.