Field Support Technician

JD for Field Engineer

• 4+ Years of experience
• Maintain DC Inventory
• Update Firmware, BIOS and drivers etc.
• Vendor co-ordination for hardware issues
• Share Logs with Vendor for hardware issue
• Parts received and return
• Server Mounting / Movement
• Rack Movement
• Network Connectivity
• Coordination with Teams (Network, VM, Storage, Backup & Unix)
• Coordinate with Logistics Team
• DC cleanup
• Labeling on Racks and Devices
• ATS and PDU Installation / Configuration
• Respond to customer queries and handle escalation
• Provide H&F Support at Data Center to remote team
• Provide H&F Support at MDF to remote team
• Provide H&F Support at IDF to remote team
• Provide escort to vendors for activities under HCL Support at DC, MDF, IDF
• Data Center Management
• MDF / IDF Management
• DC Walkthrough as per CommonSpirit guidelines
• DC/MDF/IDF UPS Management and Support
• ER2 Pickup scheduling and coordination
• Device rack/stack/un-rack
• Data Center access log management
• Spare h/w inventory management
• DC/MDF/IDF HVAC Management and Coordination
• DC/MDF/IDF Power Management and Coordination
• Site visit to address/validate ISP; Fiber Cut and Power issues
• H/w replacements
• Involvement during Monthly/Weekly Generator Testing
• Provide H&F Support for all required INC, SCTASK and CHG
• H&F support, manage, handle and troubleshoot major data centers equipment’s including short and long-distance hospitals and clinics.
• Installing, configuring and maintaining latest Windows and Unix servers
• Managing and Troubleshooting VMware 5.0, 6.5, 6.7, 7.0
• Working with OEM hardware (DELL/Client/IBM), & remote connectivity tools
• Installation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM) and managing VMWare environment
• VMware ESXi Builds, Troubleshooting, Patching, Support Uplifts and Migration
• Configure and deploying new Dell, Client, and Cisco UCS Blades-Blade / Rack Server Firmware, patching and driver update etc
• Troubleshoot Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etc
• Troubleshooting technical issues related and handling escalations
• Troubleshoot hardware issues on Storage Environment and coordinate with multiple teams
• Analysis, optimization, design, installation, configuration, maintenance, troubleshooting
• Provide H&F Support for backup devices, rack-stack and troubleshooting H/w issues
• H&F support, manage, handle and troubleshoot major data centers equipment’s including short and long-distance hospitals and clinics.
• Install, configure and support network equipment including large routers, large switches, medium switches and small switches to maximize network efficiency and security and, update to the latest firmware releases.
• Planning, communicating and executing any changes in the network environment by following the CommonSpirit change management process
• Managing and supporting UPS, PDUs which is Connected with Network Gears and Replacing Faulty Batteries
• Working on pre-approved projects (PPH)

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on click.appcast.io for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.