Fundraising Engagement Coordinator

The Fundraising Engagement Coordinator will work with donors who give $500 - $1,000, building trust, sharing meaningful updates about IFAW's work, and assessing readiness to move into higher giving tiers. This contact & relationship building will inspire increased giving & commitment from this group of supporters, positioning IFAW as the donor's charity of choice. The Coordinator will be passionate about animal welfare & individual donor engagement. The Coordinator will have the opportunity to build relationships with diverse donors in the US, as well as a small cohort of global donors. Reporting to the Senior Leadership Giving Manager, the Coordinator will work globally and collaborate closely with colleagues across Development, including Direct Marketing, Digital, Major Gifts, Legacy Giving, and regional country offices. Role & Responsibilities Develop a strong understanding of IFAW's program, campaigns, & priorities to effectively communicate impact & align donor interests with your communications. Engage mid-level donors, who are not in portfolios, through personalized outreach (phone, email, mail, & digital channels) to deepen their connection to IFAW. Fully understand the entire mid-level strategy & communication plan, collaborating with all mid-level marketing channel managers to ensure your personal outreach enhances mass communications. Identify donors who demonstrate readiness for portfolio assignment or increased philanthropic assignment. Manage & personalize new mid-level donor welcome materials & gift acknowledgments on a weekly basis. Create timely, interest-based communications using multiple channels to enhance the donor experience. Identify donors with major gift &/or legacy potential & collaborate with the Major Gift & Legacy teams to support donor advancement. Collaborate with the Senior Leadership Giving manager to identify donors for research working with the Prospect Development Director, and develop a seamless process to facilitate donors moving through moves management to donor audience managers (mid-level, annual fund donors, sustainers, etc.). Partner with regional gift officers to plan & execute small-scale donor gatherings & engagement opportunities. Participate in international mid-level team meetings, sharing insights & recommendations to strengthen the global program. Respond to donor inquiries (phone, email, mail) within 24 hours to ensure a high-quality donor experience. Maintain accurate & timely donor records & interactions in HubSpot & BBCRM. Represent IFAW's brand with clarity, professionalism, & enthusiasm. Support additional projects & tasks, as assigned by the Senior Leadership Giving Manager. Remain current on IFAW programs, campaigns, & emergency response efforts, including marketing & fundraising efforts. Stay informed on animal welfare issues & IFAW's position statements. Keep up-to-date with fundraising trends, donor engagement best practices, & mid-level giving benchmarks. Be familiar with relevant financial policies, tax regulations, & charity watchdog standards. Qualifications & Educational Requirements Experience cultivating donor or customer relationships; nonprofit fundraising experience preferred. Strong judgment, integrity, & ability to build rapport with diverse individuals. Event planning experience is a plus. Knowledge of fundraising techniques & moves management strategies. Highly detail-oriented, self-motivated, & able to manage multiple priorities in a fast-paced environment. Excellent written & verbal communication skills. High proficiency in Excel, Microsoft Word, PowerPoint, & BBCRM. Experience with HubSpot is also a plus. Willingness to travel as needed to IFAW offices & donor events. Flexibility to work occasional evenings or weekends for global calls or donor activities. Passion for animal welfare & commitment to IFAW's mission. #J-18808-Ljbffr